Open to opportunities

Michelle Meza-Corona

@michellemezacorona

Message

Experienced service manager with strong communication and leadership skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated professional with extensive experience in the service industry, specializing in management roles that emphasize exceptional communication and organizational skills. My journey began at Olive Garden, where I honed my abilities in culinary management and service excellence, ensuring that all operations met the highest standards. I successfully managed kitchen and front-of-house schedules, handled cash flow, and maintained quality service during challenging times, including the pandemic.

Throughout my career, I have taken on various managerial positions, including my role as a Service Manager at Goode Company Kitchen & Cantina, where I oversaw hiring and training, managed daily operations, and ensured customer satisfaction. My analytical skills were further developed during my tenure as a Transactions Analyst at Spark Energy, where I researched account statuses and created detailed reports to streamline processes. I am passionate about fostering a positive work environment and driving team success.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Hooked Kickboxing

Nov 2023 - Jan 2024 (2 months)

Responsible for checking call logs and contacting potential clients to encourage them to try kickboxing classes. Maintained daily reports on client attendance and sign-ups.

Client Communication Data Entry Customer Service

Transactions Analyst

Spark Energy

Jun 2022 - May 2023 (11 months)

Managed enrollment accounts by researching accepted, rejected, pending, and requested accounts. Created daily Excel reports for department leads and monitored incomplete queues.

Data Analysis Account Management Problem Solving

Service Manager

Goode Company Kitchen & Cantina

Aug 2021 - Jun 2022 (10 months)

Oversaw hiring and training for to-go and host positions. Managed daily operations, including cash handling, invoice input, and scheduling.

Team Management Scheduling POS Cash Handling Training Customer Service

Service Manager/Culinary Manager

Olive Garden

Aug 2014 - Aug 2021 (7 years)

Managed kitchen and front of house schedules, handled cash, and ensured food quality. Worked on improving guest satisfaction scores and managed to-go operations during Covid.

Cash Management Scheduling Team Leadership

Store Manager

Starbucks

Aug 2013 - Apr 2014 (8 months)

Managed store operations, including supervising staff, handling cash, and training new partners. Ensured labor targets were met and monitored store performance.

Staff Training Performance Monitoring Scheduling

Service Manager

Chili's

Dec 2010 - Aug 2013 (2 years 8 months)

Led the front of house team, ensuring guest satisfaction and managing cash flow. Responsible for training and scheduling staff.

Team Leadership Cash Management Staff Training Scheduling

Education

Degrees, certifications, and relevant coursework

University of Houston

Bachelor's degree, Hotel & Restaurant Management

2008 - 2010

Completed a Bachelor's degree in Conrad Hilton Hotel & Restaurant Management, focusing on the principles of hospitality management and restaurant operations.