Open to opportunities

Alicia Williams

@aliciawilliams2

Message

I am an experienced server focused on exceptional customer service and teamwork.

Zimbabwe

Message

What I'm looking for

I seek a team-focused hospitality role where I can use my customer-service, training and multitasking strengths to boost guest satisfaction and support company growth.

I am a dedicated server with a record of delivering exceptional guest experiences, including a high number of regular patrons requesting my section and consistently exceeding sales goals. I thrive in fast-paced restaurant environments and take pride in ensuring each guest leaves satisfied.

I have thorough knowledge of front- and back-of-house operations, restaurant systems and procedures, extensive menu memorization, and alcoholic beverage mixing and serving. I have also trained new employees on guest service standards, side work duties and product knowledge.

I am reliable, punctual, highly organized and detail-oriented, with strong communication and multitasking skills. I enjoy working as part of a team and contributing to operational excellence and growth.

Experience

Work history, roles, and key accomplishments

Server

California Pizza Kitchen

Provided excellent guest experiences that generated repeat patron requests for my section and consistently exceeded sales goals through effective section management and multitasking.

Customer Service Section Management Upselling Multitasking Time Management Teamwork

Server

Picnik

Delivered high-quality service and positive communication to a diverse customer base, trained new employees on guest standards and side work, and memorized an extensive and evolving menu.

Customer Service Training Menu Memorization Communication Product Knowledge Multitasking Hospitality

Server

BJ's Brewhouse

Maintained high guest satisfaction by ensuring timely bussing and service, reliably completed long shifts while retaining energy, and applied comprehensive knowledge of alcoholic beverage mixing and serving.

Customer Service Bussing Beverage Mixing Time Management Multitasking