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Sriram Girivasan

@sriramgirivasan

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Product leader driving scalable CX and fraud solutions across high-growth markets.

India

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What I'm looking for

I’m seeking a product or product-operations role where I can lead cross-functional teams to build scalable CX or fraud solutions, drive measurable operational improvements, and expand products into new markets in a fast-paced, growth-oriented company.

I am a product management and strategy professional with ~8 years of experience across e-commerce and fintech, focused on delivering scalable customer experience and fraud investigation solutions across EMEA and APAC. I combine data-driven decision making with cross-cultural stakeholder management to launch and scale products and operations.

At Revolut I owned an in-house SaaS for regulatory investigations, empowering 1,000+ agents and enabling 5,000+ daily reports while driving automation to achieve 95%+ incident closures and faster market launches. In prior roles at Shopee I built customer service and returns functions from the ground up, led 50-person teams, and reduced call abandonment and aging tickets substantially through operational and product improvements.

Earlier, I worked in strategy and product roles at Landmark Group, GulfTalent, Sprinklr, and Cisco, delivering measurable improvements in NPS, organic traffic, user engagement, and revenue-impacting software releases. I am motivated to solve complex operational and product problems that improve customer outcomes and regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Manager

Current

Revolut

Dec 2023 - Present (2 years 1 month)

Owned and scaled an in-house FinCrime investigations and reporting SaaS used by 1,000+ agents and 50+ officers, enabling 5,000+ daily reports across 20+ regulatory entities and achieving 95%+ incident closure.

Product Operations Fincrime SaaS Regulatory Reporting Process Automation Stakeholder Management

Lead, Business Transformation

Shopee

Apr 2021 - May 2022 (1 year 1 month)

Built and scaled Customer Service and Returns functions for Shopee India, led a 50-member team and launched CS ticketing SaaS for 600+ staff, reducing call abandonment from 25% to <3% and aging tickets from 18% to 6%.

Customer Service Program Management Vendor Onboarding Process Optimization

Lead, Customer Service Improvement

Shopee

Jul 2020 - Apr 2021 (9 months)

Led CX product and process improvements, managing a team of 6 and reducing user complaints by 35% and return/refund open tickets from 15% to 4% through UX, training, and warehouse process changes.

CX Product Management Process Improvement Training

Assistant Manager, Corporate Strategy

Landmark Group

Feb 2019 - Jun 2020 (1 year 4 months)

Served as in-house strategy consultant in the Chairwoman’s office, improving NPS by 20 points, resolving 18k+ return/refund cases (AED 2.3M), and developing a 3-year AED 65M business model for B2B & warehousing.

Corporate Strategy Retail Operations NPS Financial Modelling Supply Chain Planning

Product Manager

GulfTalent

Jun 2018 - Jan 2019 (7 months)

Owned roadmap for Job Posting and Employer CV Search products, increased organic web traffic by 9% via Google for Jobs and boosted job alert CTR by 57% through UX and content improvements.

Product Management Growth Google For Jobs Analytics SQL Data Studio

Product Management Intern

Sprinklr

Apr 2017 - May 2017 (1 month)

Conducted competitive benchmarking across 40+ products and identified 320+ upsell opportunities for Social Listening, Community Care, and Social Advertising product lines.

Competitive Analysis Product Strategy Market Research Roadmapping Upsell Presentation

Software Engineer II

Cisco Systems

Aug 2014 - Mar 2016 (1 year 7 months)

Developed the Cloud Conditional Access Gateway contributing to a USD 200M revenue product, expedited 10 software releases impacting 30M users and 40+ client sites.

Software Development Release Management Scalability R&D Databases