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Ronak Poddar

@ronakpoddar

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Senior Product Manager focused on enhancing customer experiences and efficiency.

India

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What I'm looking for

I am looking for a role that challenges me, fosters innovation, and values customer-centric solutions.

I am a seasoned Senior Product Manager with a proven track record of driving significant improvements in customer experience and operational efficiency. At Flipkart, I spearheaded initiatives that drastically reduced return processing times and minimized fraud, leading to substantial cost savings and enhanced customer satisfaction. My ability to leverage data and machine learning has allowed me to implement innovative solutions that address customer pain points effectively.

Previously, I worked at Lendingkart, where I transformed the customer conversion journey for working capital loans, achieving a remarkable 20% increase in top-of-funnel conversion rates. My experience at Goldman Sachs further honed my skills in product management, where I led cross-functional teams to develop risk mitigation products that saved millions in costs. I am passionate about creating products that not only meet business goals but also resonate with users, ensuring a seamless experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Flipkart

Aug 2021 - Present (3 years 11 months)

Managed Returns, Cancellations, RTO, and Fraud & Risk prevention charters, focusing on cost minimization and customer experience improvement. Launched customer and agent flows for Quick Commerce using GenAI, reducing return approval time significantly. Ideated and launched multiple initiatives to create friction for abusive customers, reducing RTO by 350 bps.

Product Management Machine Learning User Experience Data Analysis Fraud Prevention Risk Management Stakeholder Management Cost Optimization

Senior Product Manager

Lendingkart

Feb 2020 - Aug 2021 (1 year 6 months)

Handled the Customer Conversion Journey from Origination to Terms for Working Capital Loans and alternate products. Increased Top of the Funnel conversion by 20% by reducing cognitive load and reduced TAT to loan offer generation by 7x by revamping the user journey and automating processes. Increased lead conversion by 15% with improved targeting of dropped off users using a lead scoring model.

Product Management UX Design Process Automation Data Analysis User Journeys Lead Conversion Machine Learning Stakeholder Management Working Capital Fintech

Associate Product Manager

Zeta (Directi)

May 2019 - Feb 2020 (9 months)

Responsible for the Travel & Expense Management product, collaborating with various teams to solve customer problems. Acquired 5 new clients by revamping the corporate dashboard and improving admin control for travel policies. Reduced TAT by 70% for support processes by introducing new procedures and delivering a dedicated dashboard for support executives.

Product Management UX Design engineering collaboration Sales Enablement Marketing Strategy Operations Management Dashboard Development Travel Expense Management Problem Solving

Associate

Goldman Sachs

Jun 2014 - Mar 2018 (3 years 9 months)

Developed and managed products to mitigate risk, improve process efficiencies, and reduce costs. Led a 5-member cross-functional team across New York, London, and Bengaluru, saving $3 Mn in third-party software costs by eliminating redundancies. Owned and ensured 99.9% uptime for 6 critical physical security and crisis management web applications, significantly improving response times and efficie

Product Management Risk Mitigation Process Improvement Team Leadership Project Management UI UX API Integration Crisis Management Vendor Management

Education

Degrees, certifications, and relevant coursework

Indian School of Business

Post Graduate Program, Finance

Activities and societies: Microsoft PM Challenge (2nd Runners Up), IIM-A PM live (Semi-Finalists), Elected President (Toastmasters Club)

Completed a Post Graduate Program with a focus on Finance. Participated in the Microsoft PM Challenge, achieving 2nd runner-up, and was a semi-finalist in IIM-A PM live, proposing IoT integration for Practo. Elected President of the Toastmasters Club, managing an internationally recognized club with 57 members.

Birla Institute of Technology (BIT), Mesra

B.E., Information Technology

Activities and societies: Built and published an Android App, Intern with Goldman Sachs (bagged PPO)

Earned a Bachelor of Engineering in Information Technology. Developed and published an Android App with over 300k downloads and a 4.5 rating. Selected for an internship with Goldman Sachs, leading to a Pre-Placement Offer for implementing an automated file archival system.

Indian School of Business

Post Graduate Program - Majors in Finance, Finance

Activities and societies: Microsoft PM Challenge, IIM-A PM live, President of Toastmasters Club

Participated in the Microsoft PM Challenge, achieving 2nd runner-up position by proposing analytics for SharePoint to increase engagement. Was a semi-finalist in IIM-A PM live, proposing IoT integration to Practo to increase adoption and engagement. Elected President of the Toastmasters Club, an independently run and internationally recognized club with 57 members.

Birla Institute of Technology (BIT), Mesra

B.E., Information Technology

Activities and societies: Built and published an Android App, Intern with Goldman Sachs

Developed and published an Android App for tracking online friends on Facebook, which achieved a 4.5 rating after 300k+ downloads on the Play Store. Selected as an intern with Goldman Sachs (4 students out of 350) and received a Pre-Placement Offer (PPO) for implementing an automated file archival system.