Jamuna Ethiraj
@jamunaethiraj
Experienced Senior Support Engineer specializing in system engineering.
IndiaWhat I'm looking for
I am an experienced Senior Support Engineer with over 5 years in the ITIS sector, specializing in system engineering within the R&D department of prominent life science organizations. My journey began with a Bachelor’s degree in Information Technology, which laid the foundation for my technical expertise and problem-solving skills.
Throughout my career, I have held significant roles, including Tech Lead at Cognizant Technology Solutions, where I managed and performed troubleshooting activities in DEVIS applications for Novartis. My proactive approach and leadership skills have allowed me to coordinate teams effectively, ensuring that we meet client requirements while maintaining high standards of service. I have been recognized with the Customer Championship award for my commitment to quality and efficiency.
Experience
Work history, roles, and key accomplishments
Tech Lead
Cognizant Technology Solutions
Nov 2017 - Nov 2018 (1 year)
Led the Research & Development department for a life science project at Novartis, focusing on the drug development lifecycle. Managed troubleshooting activities in DEVIS applications and utilized Integrated Service Management tools to handle requests and incidents.
Sr. Systems Engineer
Amgen
Mar 2014 - Nov 2017 (3 years 8 months)
Managed and troubleshot DEVIS and CORP applications in the R&D department. Maintained user records, performed updates in eClinical and Rave applications, and coordinated team members to meet client requirements while adhering to ITIL concepts.
Education
Degrees, certifications, and relevant coursework
DEDMI College of Engineering
Bachelor of Technology, Information Technology
2009 - 2013
Completed a Bachelor’s degree in Information Technology, focusing on various aspects of IT systems and engineering principles.
St. Joseph’s Higher Secondary School
Higher Secondary School Certificate
2007 - 2009
Completed 11th and 12th grades with a focus on foundational subjects necessary for higher education in technology.
St. Joseph’s Higher Secondary School
Secondary School Certificate
2007 - 2007
Completed 10th grade, laying the groundwork for further studies in science and technology.
Availability
Location
IndiaAuthorized to work in
Job categories
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