sridhar Tadepalli
@sridhartadepalli
I resolve payroll and customer issues while improving BPO team performance.
IndiaWhat I'm looking for
I'm currently supporting iSolved HCM customers with payroll queries, claims, and requests through inbound calls and emails, ensuring accurate resolutions and complete documentation.
At Conduent, I served as SME and Team Lead for Santander Bank Collections, reduced processing errors by 15%, cut escalation turnaround time by 20%, and trained a team of 30. I also coached agents, conducted call audits, and supported a team of 15 to meet client expectations.
Across Genpact, Accenture, and Mahathi Software, I've supported Google Business Profile, UberEats, and Andor Health customers through calls, chats, and process improvement initiatives. I bring hands-on experience in escalations, training, data analysis, customer relationship management, and service quality.
Experience
Work history, roles, and key accomplishments
Customer Service Representative – Payroll Specialist
iSolved HCM
Mar 2026 - Present (5 months)
Handle customer support through inbound calls and emails, providing accurate and timely resolution to payroll-related queries. Process and manage payroll-related claims and requests, ensuring accuracy and adherence to established procedures.
Education
Degrees, certifications, and relevant coursework
Aditya Degree and PG College
Bachelor of Science, Statistics, Mathematics and Computer Science
2012 - 2015
Pursued a Bachelor of Science degree with a focus on Statistics, Mathematics, and Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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