I'm currently processing end-to-end payroll at ADP for small business clients, handling wage disbursement, tax compliance, onboarding, terminations, and 50+ daily client calls.
Before ADP, I managed motor insurance claims at WNS Global Services and served as a New Hire Coach. I monitored calls, delivered structured feedback, and supported seven associates through onboarding and a critical business transition to full production speed.
At eHealth Technologies, I processed hospital medical-record intake queries and cross-trained across four of six workflows. I was promoted within one year for performance and process reliability.
Across payroll, claims, and healthcare operations, I bring high-volume customer service, CRM documentation, compliance, account management, and practical coaching experience. I've also applied Anthropic's AI Fluency principles to improve research and documentation efficiency.
