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snehal mhaske

@snehalmhaske

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SAP HCM HR & Payroll Analyst delivering accurate payroll and fast client support.

India

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What I'm looking for

I’m looking for a role where I can own SAP HCM payroll support, resolve complex client issues quickly, and continuously improve processes through data-driven trending insights, SOPs, and cross-functional collaboration.

I’m a results-driven HR & Payroll Analyst with nearly 7 years of experience in SAP HCM, payroll processing, and client-facing support. At ADP Pvt. Ltd., I delivered technical payroll support to 40–50 enterprise clients weekly, resolving queries with a 90%+ first-contact resolution rate while quickly troubleshooting login access, payroll, and system issues.

I also analyse client interactions to spot trending issues, collaborating cross-functionally to drive operational efficiency. I helped track and reduce repeat queries through actionable inputs, authored 10+ SOPs that reduced team onboarding time by ~30%, and specialized in resolving payslip discrepancies and SAP HCM reprocessing while maintaining 95%+ accuracy across payroll deliveries—earning repeated “Star of the Quarter” and client/account manager appreciation.

Experience

Work history, roles, and key accomplishments

Current

Analyst

Current

ADP Pvt. Ltd.

Feb 2020 - Present (6 years 5 months)

Delivered technical payroll support to 40–50 enterprise clients weekly, resolving queries with a 90%+ first-contact resolution rate and maintaining 95%+ accuracy across payroll deliveries. Tracked top-trending client issues (3–5 recurring issues per quarter), processed client closure requests end-to-end with 4+ internal teams, and authored 10+ SOPs to reduce onboarding time by ~30%.

SAP HCM Payroll Processing Payslip Discrepancies Troubleshooting client support Problem Solving SOP Development Cross functional Coordination MS Excel Client Relationship Management Communication Team Collaboration SPM

Senior Associate

Capita

Mar 2018 - Oct 2019 (1 year 7 months)

Addressed customer concerns promptly by coordinating urgent shipments and handling retail order inquiries to ensure seamless, timely delivery. Managed high-volume customer interactions and delivered efficient solutions to improve customer satisfaction and loyalty.

Customer Support Order Inquiries Cross functional Coordination Problem Solving Communication Team Collaboration