Sridhar Guvv
@sridharguvv
I lead global IT operations, M365, identity, and major incident response.
IndiaWhat I'm looking for
At NTT DATA, I led EUC and Microsoft 365 operations for Avon’s 15,000+ users across EMEA, APAC, and North America, maintaining 99.9%+ SLA compliance. I managed major incidents, client engagement, identity services, field support, and cross-functional delivery while improving service stability and reducing ticket volume through ServiceNow automation.
I’ve also led service desk and IAM operations at Tech Mahindra and Cognizant, covering Azure AD, SSO, MFA, RBAC, access governance, escalations, vendor coordination, and team coaching. I bring an accountable, collaborative approach to improving enterprise IT service quality.
Experience
Work history, roles, and key accomplishments
Led cross-functional EUC and M365 IT operations for Avon's global enterprise across three regions, managing client engagement, field service coordination, identity management, major incident command, and IT project delivery. Achieved 99.9%+ SLA compliance and delivered significant cost savings through PowerShell-based license management.
Education
Degrees, certifications, and relevant coursework
IATA Canada
Bachelor of Science, Aviation Operations
Grade: 92%
Completed a Bachelor of Science in Aviation Operations with a grade of 92%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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