At Tata Consultancy Services, I manage 900+ monthly ServiceNow incidents across P1–P3 priorities, sustaining 97% SLA compliance in a rotational-shift IT operations environment.
I author root-cause analyses and knowledge-base articles in ServiceNow, and participate in endpoint configuration changes across 800+ devices.
For EUC support, I configure Microsoft Intune policies for Windows endpoints and enforce Entra ID Conditional Access for enterprise users. I also supported MDM compliance across iOS and Android devices, reaching 98% fleet compliance.
I coordinate network and Azure incident triage, and contribute to SLA reporting and CMDB audits. My work spans IT operations supporting users across 20+ international locations.
