Looking for a job

karthika p

@pkarthika

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Strategic Operations Professional | Governance | Process Excellence | Compliance & Service Leadership

India

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What I'm looking for

I’m looking to lead service desk and IAM/endpoint operations, drive SLA/KPI improvements, and mentor teams—using proven MTTR reduction, 99% CSAT, and strong ServiceNow/AD/Intune expertise in an ITIL-driven environment.

Strategic Operations Professional with 18+ years of experience driving operational excellence, governance, compliance, and service leadership across global organizations. Proven track record of leading 30+ member teams, managing 2,500+ global users and 500+ endpoints, and delivering 99% CSAT while strengthening governance frameworks, enhancing compliance, and optimizing business processes. Experience spans IT Operations, Service Delivery, Identity & Access Management (IAM), User Access Management, Risk & Compliance, and Process Excellence, with a track record of partnering with global stakeholders to streamline workflows, maintain audit readiness, and reduce risk.

Experience

Work history, roles, and key accomplishments

Senior IT Support Engineer (Lead)

Synopsys

Mar 2015 - Nov 2025 (10 years 8 months)

Managed IT support for 2,500+ users and 500+ endpoints, maintaining 99% CSAT while handling queue management, shift handovers, and SLA tracking. Led a team of 30+ engineers and administered Active Directory, VPN, MFA, user lifecycle, and Unix account access.