Open to opportunities

sreelekha subash

@sreelekhasubash

I retain and grow strategic B2B accounts through data-driven customer success, performance marketing, and proactive client advocacy.

India

Message

What I'm looking for

I'm seeking a remote Customer Success Manager role where I can drive retention, customer advocacy, and data-driven account growth while delivering measurable business outcomes.

I've owned post-sale relationships for strategic real estate accounts at Big Growth Digital, Magicbricks, and 99acres, delivering retention, renewals, and measurable account growth. At Big Growth Digital, I retained 100% of a seven-account Tier-A developer portfolio through proactive engagement, structured reporting, and campaign optimisation.

At Magicbricks, I managed a ₹5 Cr annual-revenue portfolio while achieving 90% client retention and a 92.4% customer satisfaction score. At 99acres, I managed Bangalore enterprise and strategic accounts, achieving an 80% quarterly renewal rate on another ₹5 Cr portfolio.

I use Tableau, campaign analytics, Meta Ads Manager, and Google Ads performance data to turn CPL, lead quality, ROI, and conversion trends into practical client recommendations. I also work closely with performance marketing, creative, content, and stakeholder teams to resolve issues before they become escalations.

Alongside my client-facing work, I founded and scaled Hummustaé, a Lebanese QSR brand, from one location to two outlets. I built feedback and service-recovery processes that supported a 45% customer repeat rate and 19% year-on-year revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Founder & Business Head

Current

Hummustae

Jan 2023 - Present (3 years 7 months)

Founded and scaled a Lebanese quick-service restaurant brand from one to two outlets, achieving a 45% customer repeat rate and 19% year-on-year revenue growth while owning P&L, pricing, and vendor relationships.

Business Strategy P&L management Customer Retention vendor negotiation Operations Management Customer Feedback Service Recovery

AVP – Acquisition & Retention

Big Growth Digital

May 2024 - Nov 2025 (1 year 6 months)

Owned end-to-end relationships for 7 Tier-A real estate developer accounts, achieving 100% client retention through proactive engagement and structured reporting. Delivered weekly and monthly business reviews covering CPL, lead quality, ROI, and conversion rate.

Customer Success Account Management Account Retention Performance Marketing Meta Ads Manager Google Ads ROI Analysis Stakeholder Management RERA Compliance

Post Sales Manager

Magicbricks.com

Feb 2023 - Oct 2023 (8 months)

Managed post-sale client servicing for developers and brokers across Delhi NCR, maintaining 90% client retention and a 92.4% customer satisfaction score. Acted as subject matter expert for the Verified Leads product and implemented lead delivery systems.

Customer Success Client Development And Retention Escalation Management Customer Satisfaction Lead Management Product Adoption Performance Reviews

Campaign Manager

99acres.com

Jan 2021 - Feb 2023 (2 years 1 month)

Managed Bangalore Enterprise & Strategic Accounts, achieving an 80% quarterly client renewal rate on a ₹5 Cr portfolio. Owned campaign onboarding and design, applied Tableau for lead forecasting, and led 360-degree digital campaigns.

Campaign Management Tableau Digital Marketing Stakeholder Management SLA Management TAT Management

Brand Manager

Shriram Properties

Apr 2019 - Aug 2020 (1 year 4 months)

Managed a ₹1 Cr campaign for the Kolkata real estate market, delivering 5% ROI. Orchestrated campaigns across ATL/BTL, social media, and content, and managed agency and vendor relationships.

Brand Management Campaign Management Social Media Marketing Vendor Management ROI Analysis Budget Management