Open to opportunities

Nino Brown

@ninobrown

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Experienced security and customer service supervisor with strong leadership skills.

United Arab Emirates

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and emphasizes customer satisfaction.

I am an experienced security and customer service supervisor with a proven track record in providing exceptional service and maintaining high standards of safety and security. My career spans over a decade, during which I have honed my skills in managing teams, training staff, and ensuring compliance with safety regulations. I am dedicated to fostering a positive work environment and enhancing customer satisfaction.

At RAK Security Services LLC, I have successfully overseen payroll operations, conducted performance assessments, and implemented employee welfare initiatives. My ability to analyze data and generate insightful reports has contributed to improved operational efficiency. I am passionate about mentoring junior staff and am committed to promoting a culture of excellence within my team.

Experience

Work history, roles, and key accomplishments

Current

Security/Customer Service Supervisor

Current

RAK Security Services LLC

Nov 2013 - Present (11 years 8 months)

Managed payroll operations, ensuring timely and accurate salary payments for staff. Oversaw employee benefits, conducted equal pay reviews, and handled security monitoring and disciplinary actions.

Payroll Management Employer Benefits Disciplinary Actions Microsoft Office Report Writing Training And Development Customer Service Security Monitoring

Security Officer/Customer Services

Group4Security

Oct 2012 - Nov 2013 (1 year 1 month)

Provided comprehensive security services and customer support at Ski Dubai, Mall of the Emirates. Handled customer inquiries, ensured adherence to safety procedures, and managed incident reporting.

Customer Service Security Operations Health and Safety Incident Reports Data Analysis Microsoft Word Microsoft Excel Conflict Resolution Patrol Emergency Response

Supervisor / Studio Engineer

Nino Records Studio

Jan 2005 - Dec 2010 (5 years 11 months)

Supervised studio operations, including sales strategy development and pricing policy. Managed audio production, recording, mastering, and provided customer service and technical support.

Studio Management Audio Production Sound Engineering Customer Service Sales Strategy Graphic Design Network Management Script Writing

Education

Degrees, certifications, and relevant coursework

Gaius Benton Primary School

Certificate, General Studies

Completed primary education at Gaius Benton Primary School, earning the Primary School Leaving Certificate. This foundational education covered essential subjects.

Holy Ghost Juniorate

Certificate, General Studies

Obtained the Secondary School Certificate Ordinary Level from Holy Ghost Juniorate. The curriculum focused on a broad range of subjects to prepare for higher education.

Federal Polytechnic, Oko

Diploma, Mass Communication

Pursued a Diploma in Mass Communication at Federal Polytechnic, Oko. The program provided comprehensive knowledge in various aspects of mass media and communication.

Mobile Military Unit No. 29

Certificate, Military Training

Completed training at Mobile Military Unit No. 29 in Nigeria, focusing on military operations and discipline. This training enhanced skills in security and operational readiness.

G4S Dubai

Certificate, Security and Safety

Underwent basic training in security and safety with G4S Dubai, obtaining a security and safety training certificate for supervisors (NSI & PSBD). This included comprehensive modules on security protocols and safety measures.

City and Guild

Certificate, Safety and Security

Completed training in Safety and Security DPS with City and Guild. This certification provided in-depth knowledge and practical skills in maintaining secure environments and implementing safety procedures.

Mikkon Computer Training

Certificate, Computer Systems and Graphics

Attended Mikkon Computer training in Nigeria, specializing in hardware/software system repairs and graphic applications. This training equipped with essential IT and design skills.

Nino Recording Studio (Nigerian Television Authority)

Certificate, Sound Engineering and Audio Production

Studied Sound Engineering and Audio Production at Nino Recording Studio, a branch of Nigerian Television Authority. Gained expertise in audio production techniques and studio operations.

Allison Online

Certificate, Workplace Health and Safety

Obtained a Diploma in Workplace Health and Safety. This program provided comprehensive knowledge and skills in ensuring a safe and healthy work environment.