Open to opportunities

Sreedev Prasannan

@sreedevprasannan

Message

Detail-oriented associate with a passion for customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As an Associate with over two years of experience, I thrive in dynamic, fast-paced environments where I can support team operations and ensure smooth workflows. My journey has been marked by a proven ability to handle customer queries and resolve complaints efficiently, which has helped me build strong client relationships that drive satisfaction and loyalty.

In my role at Sutherland Global Services, I efficiently managed customer inquiries, achieving high levels of customer satisfaction. I executed a comprehensive study of product lines to provide high-quality support and optimized tracking methods for support tickets using CRM platforms, which significantly improved record maintenance. My previous experience as a Business Development Associate at Krishworks Technology Innovations allowed me to develop and implement sales strategies that led to a remarkable 40% increase in revenue, showcasing my ability to analyze markets and identify new business opportunities.

Experience

Work history, roles, and key accomplishments

Associate Support

Sutherland Global Services

Jan 2023 - Nov 2024 (1 year 10 months)

Efficiently handled customer inquiries, achieving high levels of customer satisfaction in a dynamic workplace. Executed comprehensive study of product lines to ensure high-quality support and optimized tracking methods for support tickets using CRM platforms, resulting in improved record maintenance.

Customer Service CRM Systems Ticketing Systems Product Knowledge Customer Satisfaction

Business Development Associate

Krishworks Technology Innovations

May 2022 - Oct 2022 (5 months)

Developed and implemented sales strategies that led to a 40% increase in revenue, while analyzing target markets to identify new business development opportunities. Supported the creation of business plans, sales proposals, and client presentations, and negotiated strategic partnerships with key stakeholders for long-term growth.

Sales Strategy Market Analysis Business Development Negotiation Presentation Skills

Education

Degrees, certifications, and relevant coursework

Sahrdaya College Of Advanced Studies

Bachelor of Commerce, Commerce (Co-operation)

Studied the fundamentals of commerce with a specialization in co-operation. Gained knowledge in business operations, financial management, and cooperative principles.