Surya S kumar

I am a dedicated Senior Associate with a proven track record in customer support and relationship management. My experience at Sutherland Global Services has equipped me with the skills to provide high-quality support to US-based clients, ensuring their queries are resolved promptly and effectively. I take pride in enhancing customer satisfaction and fostering strong client relationships through proactive communication and problem-solving.

In my role, I have served as Acting Team Manager, leading a team of 20 members to meet daily operational targets. My leadership experience includes mentoring team members, delivering training on process improvements, and implementing strategies to optimize productivity. Recognized as the Best Woman Employee in 2022, I am committed to continuous improvement and operational efficiency, always striving to exceed expectations.

Beyond my professional life, I am passionate about food and travel blogging, where I explore new cuisines and document my experiences creatively. I also enjoy various dance forms, which serve as a creative outlet for my expression. I am eager to leverage my skills and experiences in a dynamic organization that values growth and collaboration.