At Sutherland Global, I delivered phone, email, and chat support to U.S.-based customers, resolving customer issues while meeting SLA standards.
I maintained policy records and customer interaction logs in Salesforce and internal CRM databases, with attention to data integrity, compliance, and confidentiality.
I verified customer information, reviewed coverage details, and updated records through internal administrative systems.
I also worked with support and escalation teams on policy discrepancies and customer cases, and proposed workflow improvements after identifying operational bottlenecks.
