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@jabezpsamuel
Customer relationship specialist with a focus on innovative solutions.
I am a dedicated professional with a Master of Commerce degree and extensive experience in customer relationship management. My career began at Sutherland, where I excelled as a Senior Associate in Internet Customer Relationship and Support. I led my team to achieve set goals while ensuring customer satisfaction through effective communication and innovative problem-solving.
Throughout my tenure, I developed and implemented exceptional customer support strategies that significantly increased business for HD Wash. My commitment to fostering long-lasting relationships with clients across various sectors, including corporates and hospitals, has been recognized through multiple best employee awards. I thrive in environments that value hard work and accountability, and I am eager to bring my skills to a challenging role that promotes professional growth.
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Work history, roles, and key accomplishments
HD Wash
Aug 2020 - Present (5 years 3 months)
Contacted and met clients from various sectors to provide hygiene solutions. Compiled reports for sales trend analysis and addressed customer queries and complaints promptly.
Sutherland
Sep 2016 - Jul 2020 (3 years 10 months)
Led the customer support team towards achieving set goals and helped team members reach their personal targets. Ensured the team adhered to allocated work and provided satisfied service to customers.
Degrees, certifications, and relevant coursework
Master of Commerce, Commerce
2017 - 2019
Completed a Master of Commerce degree, enhancing knowledge in business and financial principles. Focused on advanced topics relevant to commerce and management.
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