Open to opportunities

Aashik Hussein

@aashikhussein

Message

Customer-focused support associate with 7+ years in international voice, retail, and technical support.

India

Message

What I'm looking for

I seek a customer-focused support role where I can apply technical troubleshooting and CRM expertise, grow into senior support or escalation responsibilities, and work with collaborative, customer-centric teams.

I am a customer-focused support professional with over seven years' experience across international voice support, retail operations, and technical assistance, currently supporting US customers for Ring smart home products at Sutherland.

I consistently handle 20–25 inbound US customer calls daily, troubleshoot device setup, Wi‑Fi, subscription and account issues, document cases in CRM systems, and escalate complex technical problems while maintaining ownership and empathy.

My background spans sales, B2B and B2C client relationship management, POS and inventory operations, and enterprise technical support; I bring strong communication, structured problem-solving, and attention to detail to fast-paced and cross-cultural environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Sutherland

Dec 2025 - Present (3 months)

Support US customers for Ring smart home products handling 20–25 inbound calls daily, troubleshooting device setup, Wi‑Fi and account issues, and documenting cases in CRM to maintain AHT and satisfaction targets.

Customer Support Technical Troubleshooting Voice support Case Documentation Escalation Management KPI Tracking

Sales Executive

Trichy Holdings Pvt. Ltd.

Jul 2024 - Aug 2025 (1 year 1 month)

Managed full sales cycle for residential and commercial property projects, generated 30%+ of new leads through referrals, and coordinated cross‑functional teams to close deals.

B2B Sales B2C Sales Lead Generation Negotiation Client Relationship Management CRM Systems Sales Presentations

Sales Associate

Ezy Mart

Apr 2022 - May 2024 (2 years 1 month)

Delivered customer service in a high‑volume multicultural retail environment, managed POS and inventory, and drove a 15% increase in impulse sales through merchandising and upselling.

Retail Sales Upselling Inventory Control Merchandising Complaint Resolution Cross Cultural Communication

Sales & Marketing Executive

NKI Expertise Clothing

Apr 2019 - May 2021 (2 years 1 month)

Executed digital and offline marketing campaigns, conducted competitor and pricing analysis, and strengthened distributor relationships and after‑sales engagement.

Marketing Campaigns Competitor Research Pricing Analysis Distributor Management Sales Strategy

Customer Support Associate

Aquiras(S Soft Technologies)

Aug 2017 - Feb 2019 (1 year 6 months)

Provided enterprise customer and technical support, managed CRM ticket resolution, assisted in proposals, and identified upsell opportunities within accounts.

Enterprise Support Technical Support Ticket Resolution Upselling