Aashik Hussein
@aashikhussein
Customer-focused support associate with 7+ years in international voice, retail, and technical support.
What I'm looking for
I am a customer-focused support professional with over seven years' experience across international voice support, retail operations, and technical assistance, currently supporting US customers for Ring smart home products at Sutherland.
I consistently handle 20–25 inbound US customer calls daily, troubleshoot device setup, Wi‑Fi, subscription and account issues, document cases in CRM systems, and escalate complex technical problems while maintaining ownership and empathy.
My background spans sales, B2B and B2C client relationship management, POS and inventory operations, and enterprise technical support; I bring strong communication, structured problem-solving, and attention to detail to fast-paced and cross-cultural environments.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Sutherland
Dec 2025 - Present (3 months)
Support US customers for Ring smart home products handling 20–25 inbound calls daily, troubleshooting device setup, Wi‑Fi and account issues, and documenting cases in CRM to maintain AHT and satisfaction targets.
Sales Executive
Trichy Holdings Pvt. Ltd.
Jul 2024 - Aug 2025 (1 year 1 month)
Managed full sales cycle for residential and commercial property projects, generated 30%+ of new leads through referrals, and coordinated cross‑functional teams to close deals.
Sales Associate
Ezy Mart
Apr 2022 - May 2024 (2 years 1 month)
Delivered customer service in a high‑volume multicultural retail environment, managed POS and inventory, and drove a 15% increase in impulse sales through merchandising and upselling.
Sales & Marketing Executive
NKI Expertise Clothing
Apr 2019 - May 2021 (2 years 1 month)
Executed digital and offline marketing campaigns, conducted competitor and pricing analysis, and strengthened distributor relationships and after‑sales engagement.
Customer Support Associate
Aquiras(S Soft Technologies)
Aug 2017 - Feb 2019 (1 year 6 months)
Provided enterprise customer and technical support, managed CRM ticket resolution, assisted in proposals, and identified upsell opportunities within accounts.
Education
Degrees, certifications, and relevant coursework
BS Abdur Rahman Institute of Science & Technology
Bachelor of Technology, Electronics & Instrumentation
Completed a B.Tech in Electronics & Instrumentation focused on engineering fundamentals and instrumentation principles.
Availability
Location
Authorized to work in
Job categories
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