Pricilla Chauke

Administered processes and tools supporting IT asset management, ensuring effective tracking and monitoring. Managed the identification and mitigation of ICT risks, including incident and problem management. Provided project administration services and ensured compliance with Project Management Methodology.

Installed SAP applications and SAP Ariba, and troubleshooted Cisco Phones and printer issues. Provided Tier 1 end-user support, including setting up and configuring new workstations. Administered IT asset management processes and supported software platform deployments and servers.

Ensured compliance with ICT framework and policies, and Project Management Methodology. Maintained knowledge of server and workstation operating systems to provide high levels of support. Managed ICT risk identification and mitigation, and logged and resolved IT help desk calls.

Assisted with monthly performance reports for SITA Service Level Agreement and monitored services rendered. Provided project administration services and reviewed Information Technology Service Level Agreements. Managed ICT risk identification and mitigation, and maintained user accounts on the network.

Managed the identification and mitigation of ICT risks and monitored ICT governance framework, policies, and procedures. Monitored uses of data files and regulated access to safeguard information. Performed risk assessments and executed tests of the data processing system to ensure security measures.

Identified hardware and software solutions, and troubleshooted technical issues. Diagnosed and repaired faults, and resolved network issues. Installed and configured hardware and software, and provided timely and accurate customer feedback.

Completed secondary education, earning the Matric qualification from Mabushe High School in 2008.

Achieved an NQF level 6 qualification in End User Computing from I-College in 2016. This program focused on enhancing practical computer skills for various applications.