Open to opportunities

Creighton Spencer

@creightonspencer

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Strategic operations leader with 25+ years in enterprise technology.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, with opportunities for growth.

I am a strategic operations leader with over 25 years of experience in managing enterprise technology implementations, capital projects, and multi-site service operations across the hospitality and healthcare sectors. My proven track record includes leading successful rollouts of POS, CRM, and kitchen display systems that have significantly improved efficiency, increased sales, and reduced waste. I have been trusted by executive teams to manage operating budgets exceeding $15 million and renovation initiatives over $30 million across multi-state portfolios.

In my current role as Director of Dining Services at Morrison Living, I spearheaded a $30 million redesign and tech integration project that encompassed various living sectors. My efforts resulted in a 34% revenue surplus against the budget and 100% audit compliance in safety and sanitation. I am known for driving adoption through comprehensive training, process development, and effective stakeholder engagement, ensuring that my teams are equipped to deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Director of Dining Services

Current

Morrison Living

Apr 2024 - Present (1 year 3 months)

Spearheaded a $30M+ redesign and technology integration project across various living sectors, including Independent Living, Assisted Living, Memory Care, and Skilled Nursing. Implemented POS and CRM systems across four dining sectors, leading to increased throughput, sales, and customer satisfaction.

CRM Systems Project Management Budget Management Vendor Management Compliance Team Leadership Training Strategic Planning

District Manager

Healthcare Services Group

Apr 2021 - Present (4 years 3 months)

Managed a $15M+ operating budget and over 300 employees across 12 facilities in two states. Supported the implementation of purchasing and compliance systems, achieving over 95% adherence and leading enterprise compliance training initiatives.

Budget Management Compliance Team Leadership Training Purchasing System Compliance Technology Training Operations Management Employee Onboarding Mentoring

Multi-Unit General Manager

Erickson Living

Jan 2016 - Present (9 years 6 months)

Co-authored an enterprise training manual adopted across Erickson Living, impacting thousands of employees. Led POS and display system implementation across five+ venues, increasing sales and service speed while reducing food waste.

Sales Growth Operations Management Team Leadership