SOSpecioza Owino
@speciozaowino
Driven International Relations professional with 6+ years of experience.
KenyaWhat I'm looking for
I am a dedicated International Relations professional with over six years of experience in office management, client follow-up, and program support. My expertise lies in enhancing process efficiency and team productivity across various sectors. I have a proven track record of utilizing advanced Microsoft Office and database management skills to optimize workflows and ensure data accuracy. My strategic approach to marketing and sales has significantly boosted customer satisfaction and retention, showcasing my ability to deliver results in challenging environments.
Throughout my career, I have excelled in roles that require strong attention to detail and excellent communication skills. My experience as a Customer Service and Telesales Operator at Shanti Wellness allowed me to spearhead sales campaigns that increased company profits and improved client retention through targeted follow-up strategies. I thrive in fast-paced environments, adapting quickly to changing priorities while maintaining high service standards. My commitment to proactive problem-solving and effective client interactions has been instrumental in my success.
I am passionate about leveraging my skills in data analysis, strategic planning, and stakeholder engagement to contribute to organizational growth. I am eager to bring my experience and dedication to a new role where I can continue to make a positive impact and drive success.
Experience
Work history, roles, and key accomplishments
Programs Coordinator Volunteer
Jesmic Community Development Group
Feb 2021 - Present (4 years 4 months)
Coordinated community programs, enhancing engagement and support for local initiatives.
Customer Service and Telesales Operator
Shanti Wellness
Apr 2023 - Jul 2024 (1 year 3 months)
Led the development of sales campaigns that increased profits, improved client retention through targeted follow-ups, and supported marketing strategies for business growth. Delivered remote customer service and trained new staff on sales techniques.
Call Center Representative (NFSP)
Ministry of Interior & Coordination of National Government
Jan 2023 - Mar 2023 (2 months)
Handled inbound and outbound calls efficiently, ensuring customer satisfaction through proactive issue resolution and maintaining detailed interaction records.
Call Center Representative
Ministry of Interior & Coordination of National Government
Jan 2023 - Mar 2023 (2 months)
Managed over 300 calls daily, ensuring high-quality customer service and adherence to communication scripts. Compiled customer interaction databases for reporting and fostered strong client relationships.
Card Issuance Officer
Ministry of Interior & Coordination of National Government
Feb 2021 - Aug 2022 (1 year 6 months)
Streamlined card stock management and enhanced customer service by resolving issues promptly. Managed the issuance of over 20,000 cards with a focus on accuracy and security.
Financial Facilitator Volunteer
Afya Ziwani
Jul 2020 - Jan 2021 (6 months)
Facilitated financial processes for health initiatives, ensuring effective resource allocation and support.
Registration Assistant
Ministry of Interior & Coordination of National Government
Apr 2019 - Aug 2019 (4 months)
Assisted in the registration process for the Huduma Namba Project, ensuring accurate data entry and client assistance.
Public Relations and Communication Intern
Supreme Court of Kenya
Oct 2018 - Jan 2019 (3 months)
Supported public relations efforts through communication strategies and assisted in various administrative tasks.
Library Student Assistant
United States International University Africa
Sep 2015 - May 2018 (2 years 8 months)
Assisted in library operations, providing support to students and maintaining library resources.
Education
Degrees, certifications, and relevant coursework
UAUnited States International University Africa
Bachelor of Arts, International Relations
2018 - 2021
Pursued a Bachelor of Arts in International Relations, focusing on global politics, diplomacy, and international organizations. Developed critical thinking and analytical skills through coursework and projects, preparing for a career in international affairs.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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