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@charlesndwiga
International relations professional driving cross-cultural engagement and operational impact.
I am an International Relations professional with experience across technology, aviation, academia, and commercial sectors. I combine research, stakeholder engagement, and operational management to drive international cooperation and measurable improvements.
My work includes client-facing sales and account management, remote AI linguistic training and evaluation, and front-line customer service at airport operations, where I coordinated departments and supported high-profile protocol. I have produced actionable reports, standardized data annotation protocols, and managed CRM records to improve service delivery and project outcomes.
I bring strong cross-cultural communication, proposal and grant writing, and project management skills, and I am eager to apply my diplomacy-focused mindset and analytical strengths in roles that value international engagement, operational efficiency, and strategic collaboration.
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Work history, roles, and key accomplishments
Airborne
Feb 2025 - Present (9 months)
Managed corporate client accounts and end-to-end branding projects, maintaining CRM records, growing the sales pipeline through prospecting and converting leads, and ensuring timely delivery and quality assurance.
Remotely trained and evaluated AI systems for linguistic accuracy and cultural sensitivity, annotated data and standardized protocols to improve model performance and consistency.
Kenya Airports Authority
Jan 2024 - Apr 2024 (3 months)
Coordinated interdepartmental operations and airline liaison activities, managed protocol for high-profile guests, documented incidents, and produced operational reports to improve service delivery and turnaround times.
Strathmore University
Oct 2023 - Dec 2023 (2 months)
Served as liaison for international applicants, coordinated admissions interviews and events, maintained confidential records, and analyzed admissions data to inform marketing and recruitment strategies.
Degrees, certifications, and relevant coursework
Bachelor of Arts, International Relations & Diplomacy
Pursuing a part-time Bachelor of Arts in International Relations and Diplomacy with expected completion in 2026.
Diploma in International Relations, International Relations
Activities and societies: 14th Student Council - Senator, Presidential Senate; Millennium Fellowship Class of 2023 - Alumni
Completed a Diploma in International Relations and participated in student governance as a 14th Student Council Senator in the Presidential Senate; Millennium Fellowship Class of 2023 alumnus.
High School Diploma, Secondary Education
Activities and societies: Student Council - President
Graduated with a High School Diploma (GCSE, Pearson Edexcel) and served as Student Council President.
Software and tools used professionally
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