Open to opportunities

Charles Ndwiga

@charlesndwiga

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International relations professional driving cross-cultural engagement and operational impact.

Kenya

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What I'm looking for

I am seeking roles that leverage diplomacy, stakeholder engagement, and operational leadership in international or globally-facing teams, with opportunities for impact and professional growth.

I am an International Relations professional with experience across technology, aviation, academia, and commercial sectors. I combine research, stakeholder engagement, and operational management to drive international cooperation and measurable improvements.

My work includes client-facing sales and account management, remote AI linguistic training and evaluation, and front-line customer service at airport operations, where I coordinated departments and supported high-profile protocol. I have produced actionable reports, standardized data annotation protocols, and managed CRM records to improve service delivery and project outcomes.

I bring strong cross-cultural communication, proposal and grant writing, and project management skills, and I am eager to apply my diplomacy-focused mindset and analytical strengths in roles that value international engagement, operational efficiency, and strategic collaboration.

Experience

Work history, roles, and key accomplishments

Current

Corporate Sales Executive

Current

Airborne

Feb 2025 - Present (7 months)

Managed corporate client accounts and end-to-end branding projects, maintaining CRM records, growing the sales pipeline through prospecting and converting leads, and ensuring timely delivery and quality assurance.

B2B Sales CRM Client Relationship Management Project Coordination Branding Lead Generation Sales Reporting Stakeholder Engagement

AI Linguistic Trainer

Telus International

Aug 2024 - Feb 2025 (6 months)

Remotely trained and evaluated AI systems for linguistic accuracy and cultural sensitivity, annotated data and standardized protocols to improve model performance and consistency.

Data Annotation Cultural Sensitivity QA AI Training Documentation Cross Functional Collaboration Quality Assurance

Customer Service Associate

Kenya Airports Authority

Jan 2024 - Apr 2024 (3 months)

Coordinated interdepartmental operations and airline liaison activities, managed protocol for high-profile guests, documented incidents, and produced operational reports to improve service delivery and turnaround times.

Stakeholder Engagement Operations Coordination Protocol Management Reporting Customer Service

Admissions Services Associate

Strathmore University

Oct 2023 - Dec 2023 (2 months)

Served as liaison for international applicants, coordinated admissions interviews and events, maintained confidential records, and analyzed admissions data to inform marketing and recruitment strategies.

Data Analysis event support Confidentiality Reporting Student Recruitment

Education

Degrees, certifications, and relevant coursework

The Catholic University of Eastern Africa

Bachelor of Arts, International Relations & Diplomacy

Pursuing a part-time Bachelor of Arts in International Relations and Diplomacy with expected completion in 2026.

Strathmore University

Diploma in International Relations, International Relations

Activities and societies: 14th Student Council - Senator, Presidential Senate; Millennium Fellowship Class of 2023 - Alumni

Completed a Diploma in International Relations and participated in student governance as a 14th Student Council Senator in the Presidential Senate; Millennium Fellowship Class of 2023 alumnus.