Sourev Ray
@sourevray
I am an experienced business leader driving digital growth, P&L ownership, and client success.
IndiaWhat I'm looking for
I am an MBA graduate with 15+ years across Insurance, Digital Consumer Services, Telecommunications, and Health Tech, focused on P&L ownership, digital business and client management.
As a Business Head and senior leader I have led multi-city operations and P&L functions, delivering ₹4 Cr+ monthly revenue and scaling capacity from 500+ to 1500+ seats while driving process automation that cut TAT by 20% and improved SLA by 30%. I built CXO-level relationships achieving 95%+ client retention and multi-year extensions, and led Digital Business channels to 20%+ margins across website, app and contact center. I mentor cross-functional teams and use analytics-driven campaigns to hit AOP and optimize ROI.
I seek leadership roles where I can own P&L, scale digital channels, and build high-performing teams.
Experience
Work history, roles, and key accomplishments
Vice President - Business Head
Taurus BPO LLP
Mar 2025 - Jun 2025 (3 months)
Led P&L for the Insurance vertical, delivering ₹4 Cr+ monthly revenue with a projection of ₹25 Cr for FY25-26; managed 500+ members and expansion to 1500+ seats while reducing TAT by 20% and improving SLA by 30%.
Chief Manager - Digital Business
OneAssist Consumer Solutions Pvt. Ltd.
Jan 2016 - Dec 2022 (6 years 11 months)
Spearheaded the Digital Business channel across website, app and contact center, achieving 20%+ margins and delivering AOP targets through analytics-driven campaigns and strategic partnerships. Mentored cross-functional teams of managers, analysts, and designers to optimize ROI.
Deputy Manager - Direct Marketing
Reliance Life Insurance Ltd.
Dec 2013 - Jan 2016 (2 years 1 month)
Led the Online Tele-Sales channel across four national centers, controlling cost of acquisition while achieving and often exceeding AOP targets; implemented training programs that increased agent productivity and conversion rates.
Deputy Manager - Lead Generation
HDFC Life Insurance Ltd.
Aug 2012 - Dec 2013 (1 year 4 months)
Directed lead generation for 20+ branches across East and West India, improving lead-to-appointment and conversion ratios while overseeing VOC and welcome-calling teams to enhance early customer satisfaction.
Education
Degrees, certifications, and relevant coursework
IGICFAI Business School, Gurgaon
Post Graduate Diploma in Business Management, Business Management
2006 - 2008
Post Graduate Diploma in Business Management at ICFAI Business School, Gurgaon from 2006 to 2008.
George College, Kolkata
Bachelor of Business Administration, Business Administration
2002 - 2005
Bachelor of Business Administration (BBA) at George College, Kolkata from 2002 to 2005.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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