Source Bridge
@sourcebridge
Account Manager who delivers customer-first solutions and drives sales through cross-selling and loyalty.
GermanyWhat I'm looking for
I’m an Account Manager and Customer Support Specialist with over 5 years of experience enhancing customer satisfaction and strengthening brand loyalty through exceptional service. I’m known for conflict resolution, problem-solving, and turning complex issues into clear, solution-oriented outcomes.
In my recent role at JUST-PRINT, I managed customer relationships while handling conflict resolution and multichannel support across email, chat, phone, and social media. I used CRM tools such as HubSpot and Salesforce to keep interactions organized and to support long-term customer connections.
Earlier, at eBay and Amazon Web Services, I focused on resolving seller and customer queries, supporting platform and feature troubleshooting, and ensuring customers were consistently updated through the order lifecycle. At AWS, I earned a customer rating of 4.76 over 90 days and resolved over 35 support cases monthly, while also contributing to mentoring, managerial activities, and project work.
Experience
Work history, roles, and key accomplishments
Account Manager
Just-Print
Jan 2024 - Jan 2025 (1 year)
Managed customer relationships using conflict resolution and problem-solving, providing multichannel support (email, chat, phone, and social media). Used CRM tools including HubSpot and Salesforce to support customer service and issue resolution.
Resolved customer queries related to seller experience on the eBay platform and troubleshot issues that arose while members interacted with features. Supported sellers through the selling and payment lifecycle and provided updates and quotes/order information via email.
Resolved more than 35 support cases monthly and earned a customer rating of 4.76 over a 90-day period. Participated in mentor/managerial activities and project work while supporting customers.
Education
Degrees, certifications, and relevant coursework
University of Limerick
Bachelor of Science, Electronics
2015 - 2018
Completed a BSc in Electronics at the University of Limerick from September 2015 to August 2018.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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