Open to opportunities

Gabriella Fisichella

@gabriellafisichella

I am an Account Manager and Salesforce Certified Administrator driving customer acquisition and client-focused digital solutions.

Germany

Message

What I'm looking for

I seek an Account Manager/Key Account role in an innovative, data-driven company where I can use Salesforce and CRM expertise to grow international client relationships, lead digital sales initiatives, and drive measurable revenue.

I am an experienced Account Manager focused on acquiring and nurturing long-term international clients, developing customer-centric solutions that drive measurable revenue growth. I consistently convert leads into customers, manage private‑label projects, and represent companies at trade shows to expand networks and sales.

I have completed Salesforce consultant training and apply hands‑on skills in setup, Object Manager, Lightning and process automation, leveraging CRM platforms (GUS, Odoo, Comarch) and data‑driven decision‑making to improve sales operations and client success.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Staatliche Porzellan-Manufaktur Meissen GmbH

Dec 2023 - Jun 2024 (6 months)

Expanded and maintained long-term relationships with international key accounts, developing tailored solutions and targeted proposals to drive revenue growth and deepen partnerships.

Key Account Management B2B Sales Needs Analysis Proposal Development Trade Shows Client Relationship Management CRM Negotiation

Account Manager Export

Tee Handelsges. mbH

Jan 2021 - Nov 2023 (2 years 10 months)

Managed international B2B export accounts, acquired new clients, negotiated prices and contracts, and led private-label project implementation to increase market presence.

B2B Sales Contract Negotiation GUS Odoo Comarch Enterprise

Account Manager International

Alveus GmbH

Jun 2020 - Sep 2021 (1 year 3 months)

Acquired new international B2B customers and converted leads into clients by delivering sales materials, tailored solutions and managing private-label project delivery.

International Sales B2B Sales Lead Generation CRM Project Management

Mitarbeiterin Vertrieb International

Leuchtturm Gruppe GmbH

Jul 2019 - Jan 2020 (6 months)

Provided international B2C sales support, managed orders and complaints, and participated in trade shows to drive customer acquisition and retention.

International Sales B2C Sales Order Management Customer Service CRM Trade Shows Project Management

Education

Degrees, certifications, and relevant coursework

Digital Career Institute (DCI)

Salesforce Consultant (Continuing Education), Salesforce Administration and Consulting

2024 - 2025

Completed a Weiterbildung zum Salesforce Consultant at DCI in Berlin from Oct 2024 to Jun 2025 covering Salesforce fundamentals, setup and configuration, and process automation.

Johannes Gutenberg-Universität Mainz

Diplom-Übersetzerin, Translation; Economics

Grade: 1,4

Completed a Diplom-Übersetzerin with a supplementary focus in economics at Johannes Gutenberg-Universität Mainz, graduating in 1998 with a grade of 1,4.