Open to opportunities

K- KD

@kkd

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Experienced account services representative with a strong customer focus.

Germany

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am an accomplished Account Services Representative with a strong background in customer support and order processing. With a Master’s degree in European Studies from Rheinische Friedrich-Wilhelms-University in Bonn, I have honed my skills in communication and problem-solving, which have been pivotal in my professional journey.

Throughout my career, I have worked with reputable companies like Clover Imaging Group and PayPal, where I directed support for online merchants and handled complex customer queries. My experience at Apple Inc. further solidified my ability to maintain high customer satisfaction levels, ensuring that every interaction is positive and productive. I am passionate about leveraging my skills to enhance customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Account Services Representative

Current

Clover Imaging Group

Oct 2016 - Present (8 years 8 months)

Responsible for processing orders for ink/toner cartridges and parts, providing chat support, and following up on customer queries regarding stock, item searches, backorders, shipping, returns, credits, and invoices. Ensured efficient handling of customer inquiries and maintained high service standards.

Order Processing Chat Support Customer Service Inventory Management

Business Services Agent

PayPal Inc.

Apr 2014 - Nov 2015 (1 year 7 months)

Provided direct support to online merchants using PayPal as a payment method, acting as an intermediary in buyer-seller disputes. Troubleshot technical issues related to payments and PayPal accounts, and handled queries regarding chargebacks.

Technical Support Dispute Resolution Payment Processing Risk Management

German Aftersales Customer Care Representative B2C

Apple Inc.

Jun 2011 - Mar 2012 (9 months)

Responded to customer queries regarding purchases made in the Apple Online Store, including payment, refund, and delivery statuses. Launched investigations for lost items, interacting with carriers and sales representatives.

Customer Care Logistics Coordination Customer Satisfaction

Customer Support Agent

Sykes Ltd.

Nov 2010 - Jun 2011 (7 months)

Assisted employees from various companies using UBS for their employee share purchase plans, helping them manage their accounts and facilitating online banking activation. Escalated special cases to CRM teams to ensure comprehensive support.

Customer Support Financial Services CRM Problem Solving

Education

Degrees, certifications, and relevant coursework

Rheinische Friedrich-Wilhelms-University

Master of European Studies, European Studies

Grade: 10.3/15 (excellent)

Activities and societies: Intercultural Training Certification

Completed a Master of European Studies degree, focusing on political science. Achieved an excellent GPA of 10.3/15 and obtained an Intercultural Training Certification.

Loyola College

Bachelor of Arts, French Language and Literature

Grade: 88/100

Activities and societies: Community Service in Shanti Nagar, Chennai; Gold Medal for Scholastic Excellence (2x); Teaching English as a Foreign Language Certificate (TEFL) from i-to-i TEFL

Earned a Bachelor of Arts in French Language and Literature with a GPA of 88/100. Received a Gold Medal for Scholastic Excellence twice and a TEFL Certificate.