Sourav Paul
@souravpaul2
I manage customer support operations, CRM workflows, and AI-assisted automation for accurate, timely client service.
IndiaWhat I'm looking for
At Ajay Kumar & Associates, I managed client communications and documentation workflows across 30+ active audit accounts, maintaining a 98%+ on-time response rate.
I keep CRM and tracking data accurate using Excel and Google Sheets, handle escalations through clear written communication, and build ChatGPT and Zapier workflows that reduce repetitive administrative work.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Executive
Ajay Kumar & Associates
Jun 2024 - Mar 2025 (9 months)
Managed end-to-end client communications and documentation workflows for active audit cycles across 30+ client accounts. Resolved client inquiries and escalated operational queries via written communication, maintaining a 98%+ on-time response rate.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Commerce, Commerce
2025 -
Pursuing a Bachelor of Commerce degree from Indira Gandhi National Open University, with studies ongoing since April 2025.
National Institute of Open Schooling
Higher Secondary, General Studies
2021 - 2022
Completed higher secondary education (10+2) through the National Institute of Open Schooling from 2021 to 2022.
Techno India Group Public School
Secondary, General Studies
2018 - 2019
Completed secondary education at Techno India Group Public School from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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