Open to opportunities

Sourav Mishra

@souravmishra17

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ServiceNow consultant specializing in HRSD, CSM, ITSM, and HCLS delivering enterprise-scale implementations.

India

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What I'm looking for

I seek roles where I can lead ServiceNow implementations, drive cross-functional teams, deliver digital transformation, and continue expanding technical and leadership impact.

I am a results-driven ServiceNow Consultant and business analyst with over 5 years of experience delivering enterprise-scale implementations across healthcare, technology, and sports industries.

I have led greenfield HRSD Pro rollouts and HCLS transformations, acted as Project Manager and Business Analyst, and managed global, cross-functional teams to deliver on-time solutions.

My technical strengths include Service Portal development, JavaScript, workflow automation, and system configuration, and I have driven measurable adoption improvements and efficiency gains in multiple large engagements.

I have been recognized as a Top 10 finalist for “Best Portal” at ServiceNow Knowledge 2025 and received multiple internal awards for delivery excellence and successful client onboarding.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Consultant

Current

Cprime Technologies Private Limited

Oct 2024 - Present (1 year 5 months)

Leading global ServiceNow HRSD, HCLS, ITOM and GRC implementations, driving greenfield rollouts and mentoring a 7+ member cross-functional team to improve portal adoption and employee experience.

ITOM GRC Service Portal JavaScript Agile Project Management Stakeholder Management

ServiceNow Business Analyst

Deloitte Consulting USI Pvt Ltd.

Jul 2021 - Oct 2024 (3 years 3 months)

Delivered ServiceNow ITSM, HRSD and TRPM solutions for global clients, led upgrades with zero downtime, improved service catalog efficiency 40% and increased EC Pro adoption by 35%.

ServiceNow ITSM HRSD CSM Service Portal Requirements Gathering Agile Stakeholder Management UAT