Deepali Ramteke
@deepaliramteke
I deliver business-aligned ServiceNow ITSM implementations and process improvements.
IndiaWhat I'm looking for
I've led end-to-end ServiceNow ITSM implementations at Capgemini, covering Incident, Problem, Change, Service Request, and Service Catalog from requirements through UAT and go-live. I translate business needs into BRDs, FRDs, process flows, epics, user stories, and sprint-ready backlog items.
Across NTT Data, Yash Technologies, TCS, and Wipro, I've strengthened Change Management, Major Incident Management, CMDB governance, and ITIL process compliance. My work has improved change efficiency, reduced critical incidents and recurring issues, and supported reliable service delivery through stakeholder coordination, RCA, training, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Led end-to-end implementation of ServiceNow ITSM modules, including Incident, Problem, Change, Service Request, and Service Catalog, from requirement gathering through UAT and go-live. Conducted requirement gathering sessions, process mapping workshops, and gap analysis to design ServiceNow solutions aligned with business objectives.
Education
Degrees, certifications, and relevant coursework
Sipna College of Engineering and Technology
Bachelor of Engineering, Information Technology
2015 -
Pursued a Bachelor of Engineering in Information Technology at Sipna College of Engineering and Technology, Amravati, starting in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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