jabeer Sattar

I am a dedicated Business Consultant with over seven years of experience in the IT service management domain, particularly with ServiceNow. My journey began at IBM Global Services, where I honed my technical support skills, managing Active Directory and providing remote support. I then transitioned to Compucom CSI Systems, where I excelled as an Incident Manager, ensuring high service quality and compliance with SLAs.

Currently, I work at Michelin India PVT LTD, where I implement and maintain various ServiceNow modules, including ITSM and HRSD. My role involves translating complex business requirements into functional specifications, facilitating communication between clients and delivery teams, and ensuring timely project delivery. I take pride in my ability to understand intricate business processes and apply my technical knowledge to devise effective solutions.

Throughout my career, I have demonstrated a commitment to excellence, receiving the 'STAR Performer' award for my contributions to SLA improvements. I am passionate about continuous learning and thrive in challenging environments, always eager to take the initiative and lead teams towards success.