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Deepali S

@deepalis

ServiceNow Business Consultant at Tata Consultancy Services delivering end-to-end implementations, including an employee portal for multiple business units.

India

Message

At Tata Consultancy Services, I lead end-to-end ServiceNow implementations, from requirements gathering and solution design through configuration, testing, and deployment. I’ve delivered a unified Employee Center portal for multiple business units and set up ServiceNow IRM capabilities for issue, risk, policy, and compliance management.

I also work with business stakeholders to understand processes, identify workflow automation opportunities, and shape solutions, including integrations with third-party systems. Earlier, I worked on BMC Remedy delivery and customization at Tata Consultancy Services, Capgemini India Pvt.Ltd., and Vyom Labs Ltd.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Business Consultant

Current

Tata Consultancy Services

Jan 2018 - Present (8 years 9 months)

Lead end-to-end implementations of ServiceNow solutions, from requirement gathering and solution design to configuration, testing, and deployment. Interact with client business stakeholders for process understanding, solution consulting, and requirements gathering.

ServiceNow ITSM IRM SecOps Virtual Agent NLU Employee Center Integration REST APIs ServiceNow Integration Hub Flow Designer Business Analysis Solution Design Process Design Documentation Stakeholder Management

BMC Remedy Technical Lead

Tata Consultancy Services

Jan 2015 - Dec 2017 (2 years 11 months)

Led a team of 6 members for technical and functional deliverables, owning end-to-end delivery of multiple modules from planning to go-live. Conducted discussions with business users to map as-is processes and prepared technical requirement documents.

BMC Remedy ITSM Incident Management Problem Management Service Request Management SLM Change Management AIF Process Mapping Technical Documentation Team Leadership

BMC Remedy SME SRM, CM and SLM

Capgemini India Pvt. Ltd.

Jan 2012 - Mar 2015 (3 years 2 months)

Served as subject matter expert on Service Request management, Change management, and SLM. Handled onboarding of applications, gathered requirements, and prepared functional requirement solution documents.

BMC Remedy Service Request Management Change Management SLM ITSM Requirements Gathering Configuration Development Web Services SAP Integration

BMC Remedy Developer

Vyom Labs Ltd.

Jan 2009 - May 2012 (3 years 4 months)

Handled customization of Request and Order Management module, created low-level design documents, and interacted with user community for design and requirement sign-offs. Enhanced Manage Service Request and configured BMC SLM for customers.