Sourav Barua

I lead enterprise IT governance and compliance transformations with 12+ years of experience across IT Asset Management (ITAM), Software Asset Management (SAM), Hardware Asset Management (HAM), and ServiceNow CMDB. I focus on institutionalizing SOX-aligned controls and maintaining continuous audit readiness in highly regulated banking and global environments.

At Wells Fargo, I orchestrate end-to-end asset data quality governance—implementing automated compliance checks, establishing governance authority, and improving asset accuracy by ~30%. I reconcile configuration items across ServiceNow CMDB, Microsoft Intune, JAMF, and endpoint management systems to eliminate security and compliance gaps, and I enforce device accountability with automated validations and notifications (99.5% control effectiveness).

I also strengthen decision-making and operational transparency through executive-level dashboards, KPIs, and metric reports that keep C-level stakeholders aligned on governance posture and risk exposure. Leveraging Microsoft Copilot, ChatGPT, Claude, and Gemini, I accelerate root-cause analysis, standardize documentation, improve audit response quality by 35%, and enhance reporting efficiency.

Previously at NTT India GDC, I spearheaded data governance and analytics frameworks for IT operations leadership, delivering 20+ automated dashboard initiatives with Power BI, Tableau, and Excel. Earlier at HCL Technologies, I drove root-cause analysis and corrective actions to sustain 100% SLA compliance, maintained SOP and knowledge bases to improve resolution quality, and mentored teams to reduce recurring incidents by 35% while improving operational resilience.