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Surendra Dhokne

@surendradhokne

ITAM/SAM Process Owner at MSCI who automated ServiceNow workflows and optimized software licensing and compliance.

At MSCI Inc. (Morgan Stanley Capital International), I own end-to-end software asset management process design and lifecycle mapping for a global enterprise. I manage software compliance, ELP forecasting, license re-harvesting, and governance.

I collaborated with the ServiceNow team to enhance solutions and integrations, and automated SAM workflows to reduce manual processing and improve software catalog data accuracy. I also identified cost-effective licensing alternatives that reduced dependency on new licenses and generated annual cost savings.

At Chemtrols InfoTech Pvt. Ltd., I led a team delivering ITAM and SAM solutions to enterprise clients, implementing hardware and software asset management solutions in response to IT audit findings. At Capgemini, I delivered SAM services across APAC, Europe, and the Americas and managed regional procurement and vendor relationships.

Earlier, I conducted infrastructure audits at Xpressbees Logistics Solutions Pvt. Ltd. and managed IT asset lifecycle activities at WIPRO InfoTech. I hold certifications in NexThink, ServiceNow software license management, IT software asset management, Lean Six Sigma, and Microsoft licensing.

Experience

Work history, roles, and key accomplishments

Process Owner – ITAM / SAM

MSCI Inc.

Feb 2022 - Sep 2026 (4 years 7 months)

Owns end-to-end SAM process design and lifecycle mapping for a global enterprise environment. Automated key SAM workflows in ServiceNow, reducing manual processing time and improving data accuracy.

ServiceNow Software Asset Management IT Asset Management ELP Forecasting Process Automation IT Procurement Vendor Management Compliance IT Audit ISO IEC 19770 1 ITIL

Team Lead – IT Asset Management

Chemtrols InfoTech Pvt. Ltd.

Jul 2020 - Feb 2022 (1 year 7 months)

Led a team delivering ITAM and SAM solutions to 7 enterprise clients across BFSI and logistics sectors. Implemented HAM and SAM solutions following IT Audit findings, bringing clients to compliance and reducing software risk exposure.

IT Asset Management Software Asset Management IT Audit Compliance Process documentation Resource Allocation Reporting

Consultant – Software Asset Management

Capgemini

May 2016 - May 2020 (4 years)

Delivered SAM services across APAC, Europe, and Americas regions; managed HAM for Europe and APAC. Handled software compliance, ELP reporting, and monthly license reconciliation at a multi-regional scale.

Software Asset Management Hardware Asset Management ELP Reporting License Reconciliation IT Procurement Vendor Management Forecasting Team Optimization

Sr. Executive – IT Infrastructure Audit

Xpressbees Logistics Solutions Pvt. Ltd.

Sep 2015 - Apr 2016 (7 months)

Conducted IT infrastructure audits, identifying compliance gaps and recommending corrective actions across the logistics network. Maintained asset inventory and supported audit reporting for IT hardware and software environments.

IT Audit Compliance Asset Inventory Reporting

Asset Administrator – IT Asset Management

WIPRO InfoTech

Oct 2013 - Aug 2015 (1 year 10 months)

Managed hardware asset lifecycle for Volkswagen India, including tracking, reconciliation, and reporting of IT equipment. Coordinated asset movement, disposal, and refresh activities in line with IT policies.

Hardware Asset Management Asset Tracking Reconciliations Reporting IT Policies