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Sourabh Dhote

@sourabhdhote

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Customer-focused professional with experience in customer service, content moderation, and business development.

India

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What I'm looking for

I seek a customer-focused role where I can apply my service, moderation, and business development experience, grow responsibility, and contribute to team success.

I am a customer-focused professional with hands-on experience across customer service, content moderation, and business development roles. I have completed internships in automotive and manufacturing environments and worked in voice, chat, and moderation processes for leading service providers.

My background includes a BE degree, 14 months as a content moderator, and roles supporting Airtel Broadband, Paytm chat, and Byju’s business development, demonstrating adaptability across channels. I bring practical troubleshooting skills, process understanding from manufacturing and automotive internships, and consistent on-the-job learning.

I am hardworking, comfortable managing teams, and motivated to contribute analytical thinking and a progressive attitude to an organization focused on growth and customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Vertex Communications Pvt. Ltd.

Served as a Customer Service Executive for Airtel Broadband voice support for 6 months, resolving customer issues and improving first-contact resolution.

Customer Support CRM Communication Troubleshooting Customer Satisfaction

Content Moderator

TaskUs India Pvt. Ltd.

Moderated platform content for Meta processes, ensuring policy compliance and reducing violation recurrence through accurate review and escalation over a 14-month tenure.

Content Moderation Quality Assurance Escalations Attention To Detail Time Management Communication

Intern - Manufacturing

HEG Limited

Completed a 1-month internship studying electrode graphite manufacturing processes at the Mandideep facility, documenting production workflows and material handling.

Technical Documentation Quality Awareness Safety Procedures Reporting

Customer Service Associate

Magnum

Worked as a CSA on Paytm chat processes for 6 months, handling payment and account inquiries and maintaining response SLAs.

Chat Support SLA Management

Business Development Associate

Byju's

Drove student acquisition and engagement initiatives as a Business Development Associate over a 7-month period, contributing to regional enrollment targets.

Lead Generation Sales Outreach CRM Negotiation Presentation

Intern - Automotive

BABA Automobiles

Undertook a 45-day internship involving disassembly and reassembly (mentalling/dementalling) of an Audi V6 engine to learn mechanical servicing practices.

Disassembly Tool Use Troubleshooting