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Vedant Gupta

@vedantgupta

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I lead content moderation operations, improve team performance, and maintain high-quality customer experiences.

India

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What I'm looking for

I'm looking for a role where I can lead operations, coach teams, improve workflows, uphold quality standards, and collaborate across functions to deliver stronger customer and business outcomes.

I've led content moderation operations at TaskUs, guiding teams of 15+ employees, improving workload allocation, coaching performance, and exceeding quality and productivity benchmarks.

I also bring experience in KYC, document review, customer support at Amazon, and social media marketing for BMW Motorrad, including events, campaigns, reporting, and market analysis.

Experience

Work history, roles, and key accomplishments

Social Media Manager

BMW Motorrad

Jan 2025 - Jun 2025 (5 months)

Successfully organized and managed community events for the BMW Riders Community, enhancing brand engagement and customer loyalty. Supervised and analyzed social media performance while executing offline marketing strategies to increase dealership visibility.

Social Media Management Event Coordination Offline Marketing Advertising performance reporting Market Analysis Team Leadership Google Ads Meta Ads Canva Power BI

Social Media Intern

Social Potato

Oct 2024 - Dec 2024 (2 months)

Conducted in-depth content research and developed creative captions for social media posts across multiple brands. Performed monthly performance analysis to assess campaign effectiveness and improve content strategies.

Content Research Copywriting Social Media Strategy Competitive Analysis Content Planning Editing Influencer Research Collaboration Canva Google Ads Meta Ads

Customer Service Associate

Amazon

Sep 2020 - Mar 2021 (6 months)

Provided exemplary customer service through email and chat, promptly addressing inquiries and swiftly resolving issues to ensure a seamless experience. Maintained a customer satisfaction rate of over 95%.

Customer Service Email Support Live Chat Problem Solving Order Management Policy Knowledge Communication Skills Time Management Conflict Resolution

Teammate (Associate)

TaskUS

Apr 2021 - Present (5 years 5 months)

Successfully completed multiple projects involving document review, profile verification (KYC), and content moderation, delivering exceptional results and exceeding client expectations. Consistently surpassed quality benchmarks with scores exceeding 95% and consistently met Key Performance Indicators (KPIs).

Document Review KYC Verification Content Moderation Quality Assurance Compliance Data Analysis Microsoft Office Google Workspace Communication Skills Confidentiality Professionalism

Operational Team Lead

TaskUS

Led and guided a diverse team of 15+ FTE employees, driving consistent and impactful content moderation. Orchestrated daily moderation operations, optimizing task allocation and workloads to exceed quality and productivity benchmarks.