sonal kamble
@sonalkamble
"Experienced professional with 4+ years in seller support, catalog and content management.
What I'm looking for
As a results-driven mechanical engineering graduate, I leverage my exceptional problem-solving skills to drive success in fast-paced environments. With experience in content moderation and seller support roles at Amazon, I've developed strong time management and adherence to policies and procedures. My exceptional written and oral communication skills foster effective collaboration and interaction, while my leadership abilities enable me to coordinate, manage, and motivate team members.
With a strong focus on customer satisfaction, I proactively identify opportunities for improvement and integrate feedback to drive growth. My meticulous attention to detail ensures data accuracy and reliability, and my analytical mindset enables data-driven decision-making. I'm proficient in time management, ensuring efficient productivity and goal achievement.
Throughout my experience, I've developed strong relationship-building skills with Customer and Community support teams, fostering trust and cooperation. I'm adept at guiding customers to specialist services, ensuring tailored solutions to meet unique needs. With a continuous focus on enhancing customer satisfaction, I'm committed to delivering exceptional results in high-pressure situations.
Experience
Work history, roles, and key accomplishments
Selling partner and Vendor support SPS
Amazon Development Centre India Private Limited
Provided proactive and comprehensive support to sellers, ensuring high satisfaction and trust. Communicated professionally and clearly with sellers across various channels. Handled sensitive matters with tact and professionalism. Demonstrated excellent time-management skills and collaborated with cross-functional teams. Exceeded performance metrics and identified opportunities for process enhancem
Content Moderator
GENPACT INDIA
Implemented strict content moderation protocols to ensure industry safety and quality standards. Addressed user-reported issues promptly and effectively. Identified emerging trends and proposed innovative solutions. Demonstrated resilience and adaptability in managing challenging content situations. Actively engaged with well-being support programs and advocated for user safety and community well-
Education
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sonal hasn't added their education
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