Open to opportunities

Soumyarup Jana

@soumyarupjana

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Customer-focused cabin services professional with 5+ years of logistics experience.

India

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What I'm looking for

I’m looking for a cabin services assistant role where I can maintain premium onboard hygiene, deliver exceptional first-class customer experience, and follow safety compliance with meticulous cleanliness and personalization.

I’m a detail-oriented, service-focused professional with over 5 years of customer service experience, aiming to move into cabin services. I bring meticulous attention to cleanliness, personalization, and safety compliance to elevate premium onboard experiences.

In my cargo operations roles with Air Asia India Limited, AIX Connect Pvt Ltd, and Air India Limited, I delivered exceptional customer service and handled end-to-end operations support. I supported international shipment management and ensured smooth cargo handling through booking, documentation, acceptance, and dispatch.

Across assignments, I also strengthened relationships with clients, freight agents, and logistics partners while contributing to day-to-day procedures. I’m comfortable with load planning, routing & capacity allocation, inventory monitoring, and team management—skills I’d use to maintain high standards onboard.

Experience

Work history, roles, and key accomplishments

Senior Associate

AIX Connect Pvt Ltd

Sep 2023 - Sep 2024 (11 months)

Supported cargo operations through load planning, routing, capacity allocation, and inventory monitoring. Led day-to-day client service and coordinated cargo operations with partners and freight stakeholders.

Load Planning Routing And Capacity Allocation Team Management Cargo Operations Coordination Client Servicing Customer Service

Cargo Operations Officer

Air Asia India Limited

Jan 2020 - Sep 2023 (3 years 8 months)

Delivered end-to-end cargo operations support for domestic and international shipments, managing client handling and cargo processes. Handled booking, documentation, acceptance, and dispatch while maintaining high-quality customer service.

Cargo Operations Cargo Logistics Coordination Client Servicing Customer Service Documentation Control

Senior Associate

Air India Limited

Sep 2024 - Present (1 year 9 months)

Developed relationships with clients, freight agents, and logistics partners to promote Air India’s cargo services. Oversaw daily cargo handling procedures, including booking, documentation, acceptance, and dispatch for domestic and international shipments.

Customer Relationship Management Cargo Documentation Control Client Servicing