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Aniruddh M Nair

@aniruddhmnair

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Airport Operations Executive at IndiGo who improved boarding procedures, reducing boarding time by 20%.

India

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What I'm looking for

I'm seeking a sales, marketing, administrative, or stakeholder-facing role where I can apply my customer service experience, relationship-building skills, and ability to coordinate with clients and cross-functional teams.

At IndiGo, I supervise ground staff handling check-in, baggage processing, and passenger screening. I also manage VIP services and assistance for passengers with special needs.

I implemented boarding procedures that reduced boarding time by 20%. I manage flight documentation and load sheets for more than 20 flights per day, with 100% accuracy.

At VsnapU, I coordinated client assignments and communication between clients and internal teams. I also developed service processes that improved delivery time by 25%.

Experience

Work history, roles, and key accomplishments

Current

Airport Operations Executive

Current

IndiGo

Sep 2023 - Present (3 years 1 month)

Supervised a team of 10 ground staff handling check-in, baggage, and boarding operations for multiple daily flights. Managed 1000+ passenger interactions monthly, including VIP and special assistance services, and implemented new boarding procedures reducing boarding time by 20%.

Check In Processes Passenger Handling Baggage Handling Boarding Operations VIP Service Special Assistance Flight Documentation Regulatory Compliance Emergency Response DGCA IATA Team Leadership Customer Service

Operations Executive

VsnapU

Mar 2023 - Jun 2023 (3 months)

Managed end-to-end coordination of 50+ client assignments monthly, ensuring 100% client satisfaction. Established effective communication channels between clients and internal teams, reducing response time by 40%.

Customer service management Communication Skills Service Quality Improvement Documentation Reporting Budget Management