Looking for a job

Nikita Suthar

@nikitasuthar1

Message

I lead cabin service operations, resolving passenger issues and keeping high-volume flights running on time.

India

Message

What I'm looking for

I'm looking to apply my frontline customer experience, operational coordination, and real-time issue-resolution skills in a high-accountability environment where I can improve service delivery and lead teams.

At IndiGo Airlines, I lead cabin service operations for 100+ passengers per flight, delivering high-touch customer experiences while maintaining operational compliance and on-time service.

I resolve complex complaints, medical situations, schedule changes, and service disruptions in real time. I work closely with ground teams, airport operations, engineering, and catering to remove service friction and support seamless turnarounds.

I also guide teams of 4–8 crew members, maintain customer feedback and operational records in Excel and digital tools, and conduct pre-flight safety-equipment and inventory checks to identify and report discrepancies quickly.

Experience

Work history, roles, and key accomplishments

Current

Lead Cabin Attendant

Current

InterGlobe Aviation Limited (IndiGo Airlines)

Apr 2021 - Present (5 years 5 months)

Delivered high-touch customer service to 100+ passengers per flight, resolved complex complaints, and maintained operational efficiency. Led and motivated a frontline team of 4–8 crew members while partnering with cross-functional teams to ensure seamless service.

Customer Relationship Management De escalation Process Adherence Cross Functional Collaboration Operational Coordination Issue Resolution Escalation Management Excel Google Workspace Incident Reporting Regulatory Compliance

Cabin Attendant

InterGlobe Aviation Limited (IndiGo Airlines)

Nov 2019 - Jul 2020 (8 months)

Provided empathetic support to passengers during in-flight service and schedule changes, managed real-time escalations, and coordinated with ground services for rapid turnarounds. Conducted pre-flight verification checks and logged discrepancies for resolution.