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Soulful User

@soulfuluser

Fraud analyst with strong analytical and problem-solving skills.

India
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What I'm looking for

I seek a challenging role that allows me to leverage my analytical skills and grow in a dynamic environment.

I am Jitesh Arya, a dedicated fraud analyst with over three years of experience at TTEC, where I have honed my skills in investigating potential fraudulent activities on the Airbnb platform. My role involves conducting comprehensive reviews, utilizing advanced fraud detection tools, and implementing effective prevention strategies. I take pride in generating insightful reports that help improve our fraud prevention tactics and ensure a positive experience for users.

Prior to my current position, I worked as a customer care executive at Vodafone India Services Pvt. Ltd., where I provided exceptional service and support, resolving customer inquiries and promoting suitable upgrade options. My ability to exceed sales targets and educate customers about the latest services has equipped me with strong communication and interpersonal skills. I am passionate about continuous learning and adapting to new technologies in the ever-evolving landscape of fraud prevention.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

RU

RGPV University

Bachelor of Engineering, Electronics & Communication

2009 - 2013

Completed a Bachelor of Engineering in Electronics & Communication, focusing on various aspects of electronics and communication technologies.

GU

Gujarat University

Higher Secondary Certificate, Science

2007 - 2009

Grade: 51%

Achieved Higher Secondary Certificate (10+2) with a focus on science subjects, preparing for engineering studies.

GB

Gujarat Board

Secondary School Certificate, General Education

2005 - 2007

Grade: 76.15%

Completed Secondary School Certificate (10th) with a strong performance in various subjects.

Tech stack

Software and tools used professionally

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Soulful User - Fraud Analyst - TTEC | Himalayas