Soulful User
@soulfuluser
Fraud analyst with strong analytical and problem-solving skills.
What I'm looking for
I am Jitesh Arya, a dedicated fraud analyst with over three years of experience at TTEC, where I have honed my skills in investigating potential fraudulent activities on the Airbnb platform. My role involves conducting comprehensive reviews, utilizing advanced fraud detection tools, and implementing effective prevention strategies. I take pride in generating insightful reports that help improve our fraud prevention tactics and ensure a positive experience for users.
Prior to my current position, I worked as a customer care executive at Vodafone India Services Pvt. Ltd., where I provided exceptional service and support, resolving customer inquiries and promoting suitable upgrade options. My ability to exceed sales targets and educate customers about the latest services has equipped me with strong communication and interpersonal skills. I am passionate about continuous learning and adapting to new technologies in the ever-evolving landscape of fraud prevention.
Experience
Work history, roles, and key accomplishments
Fraud Analyst
TTEC
Aug 2020 - Nov 2023 (3 years 3 months)
Conducted comprehensive reviews and investigations of potential fraudulent activities on the Airbnb platform. Utilized fraud detection tools to identify risks and implemented prevention strategies. Generated reports for management and provided support to users with fraud-related issues.
Customer Care Executive
Vodafone India Services Pvt. Ltd
Feb 2016 - Jan 2018 (1 year 11 months)
Provided exceptional customer service through phone, email, and chat. Resolved inquiries and assisted with account management. Promoted to the Upgrades Team, identifying suitable upgrade options and educating customers about services.
Education
Degrees, certifications, and relevant coursework
RGPV University
Bachelor of Engineering, Electronics & Communication
2009 - 2013
Completed a Bachelor of Engineering in Electronics & Communication, focusing on various aspects of electronics and communication technologies.
Gujarat University
Higher Secondary Certificate, Science
2007 - 2009
Grade: 51%
Achieved Higher Secondary Certificate (10+2) with a focus on science subjects, preparing for engineering studies.
Gujarat Board
Secondary School Certificate, General Education
2005 - 2007
Grade: 76.15%
Completed Secondary School Certificate (10th) with a strong performance in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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