Looking for a job

Abdul Irfan

@abdulirfan

Customer Representative at TTEC supporting eBay Australia, handling KYC verification and suspicious account activity.

At TTEC Technology India, I support the eBay Australia account, maintaining an 89% customer satisfaction rating while following compliance policies.

I conduct customer identity verification aligned with KYC standards and review accounts for discrepancies or suspicious activity, escalating concerns to the relevant teams.

I started as a Fraud Analyst and then moved to chat support, adapting to new systems and policies while keeping sensitive customer data confidential.

Earlier, I worked in sales at Wheelseye Technology Private India and Vodafone India, handling client outreach, customer onboarding, and documentation verification. I’m fluent in English and Hindi.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

TTEC Technology India

Jan 2020 - Present (6 years 9 months)

Maintained an 89% customer satisfaction rating while adhering to compliance policies. Conducted customer identity verification aligned with KYC standards and reviewed accounts for discrepancies and suspicious activity.

KYC Identity Verification Fraud Detection Policy Compliance Client Communication Data Analysis Case Management Confidentiality

Current

Fraud Analyst

Current

TTEC Technology India

Jan 2020 - Present (6 years 9 months)

Started as a Fraud Analyst, conducting customer identity verification and reviewing accounts for suspicious activity. Adapted quickly to new systems and policies.

Fraud Detection Identity Verification Risk Assessment Policy Compliance

Sales Executive

Wheelseye Technology Private India

Jan 2018 - Dec 2019 (1 year 11 months)

Managed a portfolio of clients and closed high-value deals. Conducted face-to-face meetings, cold calls, and follow-ups to generate leads and explain requirements.

Sales Client Management Lead Generation Negotiation Communication Skills

Sales Associate

Vodafone India

Jan 2016 - Dec 2018 (2 years 11 months)

Conducted customer onboarding and documentation verification. Assisted customers with billing and account-related queries and contributed to revenue growth through negotiation and closing deals.

Customer Onboarding Documentation Verification Billing Support Negotiation Sales