At Infosys, I manage and maintain AudioCodes Cloud Edition SBCs across production and test environments, including configuration changes, upgrades, troubleshooting, and validation.
I configure SIP trunks and support Microsoft Teams Phone with Direct Routing, including voice routing policies, dial plans, call queues, and auto attendants.
When calls have quality or connectivity issues, I investigate SIP signaling and media using Wireshark, Syslog, SIP ladder diagrams, Teams Call Analytics, and Call Quality Dashboard.
I also support Anywhere365 and Tendfor contact center solutions integrated with Microsoft Teams, and use PowerShell automation for Teams administration. My certifications include Microsoft 365 Certified: Collaboration Communications System Engineer Associate (MS-721), Microsoft 365 Certified: Teams Administrator Associate (MS-700), and Microsoft Certified: Azure Fundamentals (AZ-900).
