Looking for a job

Akash Sethi

@akashsethi

Technical Lead at Cisco Systems on the Collaboration team, driving automation and guiding the Guided Problem-Solver module.

India

Message

At Cisco Systems, I work as a Technical Lead on the Collaboration team, where I debug issues, deliver training, create technical content, and identify and drive automation. I guided the Guided Problem-Solver module.

Previously, I supported Zoom Phone engineering at Zoom Video Communications, managing technical escalations and helping identify product bugs and new features. Across Cisco Systems, Zoom Video Communications, and Dialpad India, I also contributed to technical documentation, training materials, and VoIP troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Cisco Systems

Apr 2023 - Present (3 years 7 months)

Working as Tech Lead with Cisco Systems Collaboration team, responsible for debugging, upskilling the team, hiring new members, delivering trainings, and technical content creation. Driving automation projects including the Guided Problem-Solver module.

Debugging Team Leadership Training Technical Content Creation Automation Cisco Collaboration

Service Engineer

Zoom Video Communications

Feb 2021 - Mar 2023 (2 years 1 month)

Part of Engineering Team in India focused on Zoom Phone. Managed support escalations, complex debugging, identification of product bugs and new features, provided SIP protocol trainings, and contributed to KB articles.

SIP VoIP Troubleshooting Log Parsing Scripting Product Management engineering collaboration

Technical Solutions Engineer

Dialpad India

Feb 2020 - Feb 2021 (1 year)

Worked on Dialpad's Collaboration Solutions (Dialpad Talk/Contact center/Uberconference). Provided email/phone/remote consultation to debug product problems related to VoIP networking and Python API, and served as primary point of contact for India region.

VoIP Python APIs Troubleshooting Technical Support Knowledge Base Creation

Technical Consulting Engineer

Cisco Systems

Sep 2015 - Feb 2020 (4 years 5 months)

Provided phone/email/remote consultation to debug complex product problems, assisted customers with collaboration networks, and wrote technical documentation. Troubleshot network performance issues, DHCP, DNS, HTTP/HTTPS, SOAP/ReST API, SSO, VMware ESXi, TCP/IP, SSH, TLS/SSL, and mentored new joiners.