Pavan Korekar
@pavankorekar
Cisco Collaboration Engineer at Zoom Communications, helping reduce Zoom Contact Center escalations by 15%.
IndiaWhat I'm looking for
At Zoom Communications, I manage service delivery for Zoom Contact Center customers across APAC and EMEA and serve as a senior escalation point for complex issues. I contributed to a 15% reduction in escalation volume within the first quarter through proactive service management and improved response coordination.
At Cisco Systems – Professional Services, I delivered L2/L3 support for enterprise Cisco Collaboration environments, analyzed SIP and call-flow traces, and configured Cisco CUBE and SBC integrations. I also led UC upgrades and installations and produced HLD/LLD and implementation documentation.
Earlier, I supported enterprise voice and cloud communications at Cognizant Technology Solutions, Cisco Systems (CMS), Mitel Communications Pvt. Ltd., and Octel Networks Pvt. Ltd. I’m available for freelance projects involving SIP/VoIP troubleshooting, Cisco UC, SBC configuration, Zoom Contact Center and Zoom Phone, and AWS/Linux environments.
Experience
Work history, roles, and key accomplishments
Manage end-to-end service delivery for Zoom Contact Center customers across APAC and EMEA, serving as a senior escalation point. Contributed to a 15% reduction in escalation volume within the first quarter through proactive service management.
Delivered L2/L3 technical support and professional services for Cisco Collaboration environments including CUCM, Unity, IM & Presence, UCCX, PRI migrations, and Expressway C/E. Led UC upgrades and installations using ESXi virtualization and produced HLD/LLD documentation.
Provided L2 voice support and enterprise communication provisioning, coordinating escalations with Cisco TAC and service providers. Configured CUCM Express, Unity Express, dial peers, partitions, CSS, route groups, and other call routing elements.
Provided technical support for CUCM, CME, CUE, SCCP/SIP endpoints, MGCP/H.323 gateways, and PSTN interfaces including SIP, PRI, and FXO. Optimized dial plans, partitions, CSS, and gateway configurations.
Tier-2 Cloud Engineer
Mitel Communications Pvt. Ltd.
May 2017 - Oct 2018 (1 year 5 months)
Troubleshot Mitel cloud products including MCD, MICC, Call Analytics, and MiCollab, resolving complex SIP call issues. Provided technical support for US-based cloud customers and managed incidents through Remedy.
Tier-2 Cloud Engineer
Octel Networks Pvt. Ltd.
Aug 2012 - May 2017 (4 years 9 months)
Led installation, configuration, and migration from third-party systems to Cisco IPT on UCS, managing endpoint registration, gateways, call routing, and media resources. Integrated CUCM with Unity, UCCX, CUP, LDAP, and third-party PBXs.
Education
Degrees, certifications, and relevant coursework
Shivaji University
Bachelor of Engineering, Electronics and Telecommunication
Bachelor of Engineering in Electronics and Telecommunication from Shivaji University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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