At Oworkers, I managed ongoing client relationships and served as a key point of contact between clients and international operational teams. I prepared and presented WBR, MBR, and QBR business reviews, and coordinated teams to support client requirements and SLA/KPI delivery.
At We Are Pentagon, I led a team of 20 customer service officers supporting international e-commerce marketplaces, including Amazon, eBay, Walmart, Cdiscount, and La Redoute. I also supported onboarding for new marketplace accounts by designing operational frameworks, guidelines, and workflows.
