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sotiria sotiropoulou

@sotiriasotiropoulou

Customer service professional with a passion for client satisfaction.

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What I'm looking for

I am looking for a role that allows me to engage with customers and utilize my communication skills in a supportive and dynamic environment.

My name is Sotiria Sotiropoulou, and I come from a background in customer service, having worked at COSMOTE. I have a strong passion for helping customers and have gained valuable experience over the past five months in this field. I am well-trained and believe that working in a call center is the ideal job for me. I pride myself on being communicative, polite, and skilled in using computers.

In addition to my customer service experience, I have also worked in various roles, including as a sales assistant and receptionist. My educational background includes a diploma in Security from IEK Omirou and a high school diploma in Economics and Administration. I am fluent in English and eager to continue developing my skills in customer service.

Experience

Work history, roles, and key accomplishments

ME

Customer Service Representative

MEDIATEL

Apr 2024 - Oct 2024 (6 months)

Provided customer service for 4 months at MEDIATEL, focusing on the commercial aspects of COSMOTE e-value. Handled customer inquiries and resolved issues efficiently.

DR

Hotel Receptionist

Dodeca Sea Resort

Aug 2021 - Sep 2021 (1 month)

Managed front desk operations for a hotel unit, including guest check-ins and check-outs. Provided excellent guest services, addressing inquiries and ensuring a smooth stay.

DR

Receptionist

Dodeca Sea Resort

Aug 2021 - Sep 2021 (1 month)

Functioned as a Receptionist at Dodeca Sea Resort, managing guest check-ins and check-outs. Handled reservations and provided information to hotel guests.

HC

Sales Associate

Hondos Center

May 2020 - Sep 2020 (4 months)

Worked as a Sales Associate at Hondos Center, assisting a diverse range of customers. Successfully managed challenging customer interactions and ensured customer satisfaction.

HC

Retail Sales Associate

Hondos Center

May 2020 - Sep 2020 (4 months)

Engaged with diverse customer base, providing product information and assisting with purchasing decisions. Successfully handled challenging customer interactions, ensuring satisfaction.

AB

Service Staff

Ammos Beach Bar

May 2018 - Oct 2018 (5 months)

Served as service staff in a hospitality setting, specifically at a cafe-beach bar. Provided attentive service to patrons, ensuring a positive dining and leisure experience.

AB

Food Service Staff

Ammos Beach Bar

May 2018 - Oct 2018 (5 months)

Provided service in a fast-paced cafe and beach bar environment. Ensured efficient order taking and delivery, maintaining high standards of customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Ι.Ε.Κ ΟΜΗΡΟΣ

Security Diploma, Private Security

Completed specialized seminars at IEK OMIRUS in Patras. Acquired a diploma in the field of private security, gaining expertise in security protocols and practices.

2ο επαγγελματικό λύκειο Αιγίου

High School Diploma, Economics and Administration

Graduated from the 2nd Vocational High School of Aigio. Specialized in Economics and Administration, gaining foundational knowledge in business and financial principles.

Tech stack

Software and tools used professionally

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sotiria sotiropoulou - Customer Service Representative - MEDIATEL | Himalayas