Soraya elhawary
@sorayaelhawary
Administrative assistant at YALLA NSAFER LLC handling employee records and permit transactions.
United Arab EmiratesWhat I'm looking for
At YALLA NSAFER LLC, I manage employee documents, contracts, and records, and follow up on applications, permits, visas, and pending documents.
I coordinate employee-related transactions with MOHRE, Tasheel, and ICP, and handle emails and inquiries from employees and external parties.
At ABERCROMBIE & FITCH CO., I handle customer inquiries, support store operations, process transactions, and resolve complaints.
Previously, I supported customers at INDITEX and APPAREL GROUP, and supervised daily call center operations at VODAFONE EGYPT, including monitoring KPIs and handling escalated complaints.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Yalla Nsafer LLC
May 2025 - Present (1 year 6 months)
Managed employee documents, contracts, and records; coordinated with MOHRE, Tasheel, and ICP for employee transactions. Handled emails, inquiries, and supported onboarding and documentation processes.
Handle customer inquiries, provide daily service support, assist in store operations, resolve complaints, and process transactions accurately.
Client Specialist
Inditex
May 2022 - Sep 2024 (2 years 4 months)
Provided customer service and product support, assisted customers with product selection and inquiries, and maintained service quality and customer satisfaction.
Client Specialist
Apparel Group
Jul 2019 - Jan 2022 (2 years 6 months)
Provided customer service and product support, assisted customers with product selection and inquiries, and maintained service quality and customer satisfaction.
Call Center Supervisor
Vodafone Egypt
Aug 2016 - Feb 2018 (1 year 6 months)
Supervised daily call center operations and team performance, monitored KPIs and quality, handled escalated complaints, coached team members, and prepared reports.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Bachelor of Arts, Hebrew Language and Literature
Grade: Good
Bachelor of Arts in Hebrew Language and Literature from Ain Shams University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
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