Open to opportunities

manal mohammed

@manalmohammed

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Proactive HR Coordinator with 4+ years in customer service and team support.

United Arab Emirates

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What I'm looking for

Seeking an HR Coordinator role to apply organizational and interpersonal skills in supporting HR functions and driving team success.

Proactive and detail-oriented HR professional with over 4 years of experience in customer service, sales, and social media content creation. Skilled in recruitment coordination, administrative support, and employee engagement, with a strong ability to analyze metrics and resolve conflicts effectively.

Experience includes roles at Dubai Charity Association and Ethiopian International School, where I managed customer service teams, developed policies to enhance service delivery, and created social media strategies to boost engagement. My background in analyzing customer feedback and performance metrics has provided a strong foundation for HR functions.

Fluent in Arabic and English, with expertise in fostering team collaboration and creating strategies to improve engagement. Now seeking to transition into an HR Coordinator role to apply organizational and interpersonal skills in supporting HR functions and driving team success.

Experience

Work history, roles, and key accomplishments

HR Coordinator

Dubai Charity Association

May 2024 - May 2024 (0 months)

Proactive HR Coordinator with experience in recruitment coordination, scheduling interviews, and supporting onboarding processes. Skilled in analyzing performance metrics and enhancing employee engagement through effective communication and social media strategies.

Recruiting Coordinator Administrative Support Employee Engagement Metrics Analysis Social Media Strategy Team Collaboration

Customer Service Executive

Ethiopian International School

May 2022 - May 2023 (1 year)

Customer Service Executive with a focus on managing and training teams to ensure alignment with organizational goals. Developed policies to enhance service delivery and resolved escalated customer issues effectively.

Customer Service Team Management Policy Development Conflict Resolution Communication Skills Problem Solving Performance Monitoring Customer Feedback Analysis Organizational Skills

Sales Assistant

Women’s Secret

May 2022 - May 2023 (1 year)

Sales Assistant with a strong focus on customer service, resolving account inquiries, and ensuring customer satisfaction. Developed strong interpersonal skills and conflict-resolution abilities while managing client communications.

Customer Service Conflict Resolution Interpersonal Skills Multitasking Organizational Skills Communication Skills Problem Solving Service Disruption Resolution

Education

Degrees, certifications, and relevant coursework

Addis Ababa University

Bachelor of Arts, Public Administration

2017 - 2020

Activities and societies: Created and managed social media content, increasing audience engagement, which translates to strong communication and branding skills for HR initiatives.

Studied Public Administration and Developmental Management, focusing on strategies for effective governance and community development.