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Scheduled appointments, processed insurance claims, and collected payments. Managed front desk operations and maintained organized medical records. Handled high call volumes, responded to patient inquiries, and coordinated referrals.

Answered calls related to prescriptions, insurance, and medical services. Supported patients with insurance claims, mail order medications, and coverage options. Earned high feedback scores for professionalism, issue resolution, and customer satisfaction.

Oversaw security team operations, maintained safety protocols, and provided customer assistance. This role involved ensuring a secure environment and supporting the public.

Verified insurance and updated demographic and health records. Scheduled appointments, check-in/out, and processed billing. Managed front desk tasks, phones, and maintained HIPAA compliance.

Coordinated patient flow, appointments, and insurance processing. Streamlined patient wait times and managed medical documentation. Collaborated with staff to improve patient outcomes and billing accuracy.

Completed coursework in Medical & Clinical Administration, gaining expertise in medical office procedures, patient management, and administrative support within healthcare settings.

Undertook college-level studies with a focus on Law, developing foundational knowledge in legal principles and research.

Completed training and certification to become a Notary Public, acquiring knowledge of legal documentation and verification processes.

Studied International Relations, focusing on global affairs, diplomacy, and cross-cultural communication.