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@comeup
Experienced Medical Administrative professional with a decade of expertise.
I am a well-qualified Medical Administrative professional with over 10 years of experience in patient-facing roles and medical office procedures. My expertise lies in managing front desk operations, insurance processing, scheduling, billing, and medical documentation. I am known for my reliability, adaptability, and outstanding problem-solving skills, which have consistently contributed to high-quality care and administrative support in both clinical and customer service environments.
Throughout my career, I have successfully managed various responsibilities, including appointment scheduling, insurance verification, and compliance with HIPAA regulations. My roles at HCA and Leon Medical Centers have honed my skills in handling high call volumes, coordinating referrals, and ensuring patient satisfaction. I am committed to improving patient outcomes and streamlining processes to enhance operational efficiency.
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Work history, roles, and key accomplishments
HCA
Nov 2024 - Present (1 year)
Scheduled appointments, processed insurance claims, and collected payments. Managed front desk operations and maintained organized medical records. Handled high call volumes, responded to patient inquiries, and coordinated referrals.
CVS/Aetna
Sep 2022 - Sep 2024 (2 years)
Answered calls related to prescriptions, insurance, and medical services. Supported patients with insurance claims, mail order medications, and coverage options. Earned high feedback scores for professionalism, issue resolution, and customer satisfaction.
Allied Universal
Apr 2019 - Mar 2021 (1 year 11 months)
Oversaw security team operations, maintained safety protocols, and provided customer assistance. This role involved ensuring a secure environment and supporting the public.
Chen Senior Medical Center
Coordinated patient flow, appointments, and insurance processing. Streamlined patient wait times and managed medical documentation. Collaborated with staff to improve patient outcomes and billing accuracy.
Leon Medical Centers
Verified insurance and updated demographic and health records. Scheduled appointments, check-in/out, and processed billing. Managed front desk tasks, phones, and maintained HIPAA compliance.
Degrees, certifications, and relevant coursework
Medical & Clinical Administration, Medical & Clinical Administration
Completed coursework in Medical & Clinical Administration, gaining expertise in medical office procedures, patient management, and administrative support within healthcare settings.
Some College, Law
Undertook college-level studies with a focus on Law, developing foundational knowledge in legal principles and research.
Notary Public, Notary Public
Completed training and certification to become a Notary Public, acquiring knowledge of legal documentation and verification processes.
International Relations, International Relations
Studied International Relations, focusing on global affairs, diplomacy, and cross-cultural communication.
Software and tools used professionally
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