Open to opportunities

Sonwabile Cwala

@sonwabilecwala

Message

Dynamic sales leader with expertise in telesales and team motivation.

South Africa

Message

What I'm looking for

I seek a dynamic role in a growth-oriented company that values innovation and teamwork.

As a Telesales Lead, I thrive on the challenges of sales strategies and am committed to continuous skill development. My experience in leading teams at Planet Fitness has honed my ability to motivate and coach individuals to achieve sales targets. I take pride in my strong interpersonal skills, which allow me to build lasting client relationships and drive business growth.

Throughout my career, I have successfully developed and implemented sales campaigns, ensuring that operations run smoothly while providing valuable insights. My adaptability and problem-solving skills enable me to integrate seamlessly into any environment, contributing effectively from day one. I am passionate about understanding customer needs and delivering exceptional service, which has been key to expanding customer bases and strengthening loyalty.

Experience

Work history, roles, and key accomplishments

Current

Telesales Lead

Current

Planet Fitness

Jan 2023 - Present (2 years 5 months)

As a Telesales Lead, I lead and motivate the sales team to achieve targets, develop and implement sales campaigns, and coach individuals. I maintain customer records, stay updated on products, and ensure smooth operations while training new staff.

Team Leadership Customer Relationship Management Coaching Telemarketing HubSpot MS Excel Communication Skills Problem Solving

Sales Consultant

Virgin Active

Feb 2018 - Jan 2023 (4 years 11 months)

As a Sales Consultant, I focused on achieving sales goals, generating leads, and building relationships with members. I maintained knowledge of products and campaigns while participating in sales meetings to share best practices.

Sales Strategy Lead Generation Customer Relationship Management Sales Reporting Communication Skills Team Collaboration Product Knowledge Customer Engagement

Trainee Sales Manager

Planet Fitness

Feb 2021 - Jan 2023 (1 year 11 months)

In my role as Trainee Sales Manager, I supported senior management, maintained relationships with stakeholders, onboarded new employees, and ensured timely reporting while expanding the customer base and achieving sales goals.

Sales Management Stakeholder Engagement Employee Onboarding Reporting Sales Strategy Team Collaboration Communication Skills Lead Generation

Sales Representative

Kirby Dynamic Promotions

Mar 2015 - Jun 2017 (2 years 3 months)

In my role as Sales Representative, I built and maintained client relationships, created sales pitches, and conducted market research. I focused on expanding the client base and responding to inquiries while representing the brand.

Client Relationship Management Sales Pitching Market Research Customer Service Brand Representation Sales Strategy Communication Skills Pipeline Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Lovedale College

National Diploma, Public Management

2017 - 2019

Majored in Public Administration, focusing on organizational strategies, project management, and legal and financial policies. Developed skills in communication within the public sector and project management.